Fwd: Order #2331619NA

This thread was longer than the field limit and was shortened on import.

1. AGENT2026-05-24 08:03:31· email/helpdesk
   Dear Colleen, We have received your Exchange Request for Order 2331619NA. We are sorry to know that the fit didn't work out! To proceed with your request, please confirm the exact MAIA - SKY HIGH & VINCA - MATO Bottom Shapes you wish to exchange for and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. We look forward to your response! Kindest, Jetz
2. AGENT2026-05-24 08:03:38· email/helpdeskINTERNAL
   pending approval: #2331619NA 3981B22921956 / CLARIFY EX ITEMS
3. CUSTOMER2026-05-27 02:20:01· email/email
   Hello, I would like to exchange both suits on this order for the following: 1. Maia - Sky high blue crop bikini set XXS top and XXS normal bottom 2. Vinca - Mato Red Triangle Bikini set XXS top and XXS cheeky bottoms -Colleen
4. AGENT2026-05-29 00:16:52· email/helpdesk
   Dear Colleen, Thank you for your message and for sending in your exchange details. We are eager to assist but unfortunately, the style (MAIA - SKY HIGH Top XXS Bottom XXS normal and VINCA - MATO Bottom XXS / Cheeky) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. While VINCA - MATO Top XXS is available. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-21 2. Order all the new bikinis/sizes that you require (in full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2331619NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
5. AGENT2026-05-29 00:17:21· email/helpdeskINTERNAL
   pending approval 2331619NA 3981B22921956 aoos: MAIA - SKY HIGH Blue Crop Bikini Set MAISKY3TOPXXS 7 STASKY3ABOTXXS 4 VINCA - MATO Red Triangle Bikini Set NVINMATTOPXXS 38 STAMATABOTXXS 13
6. AGENT2026-06-05 01:20:17· email/helpdesk
   Dear Colleen, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your Order 2331619NA and wanted to kindly remind you that we’re awaiting your response to proceed further. For your reference: Denise - Returns Team 05/29/2026 Dear Colleen, Thank you for your message and for sending in your exchange details. We are eager to assist but unfortunately, the style (MAIA - SKY HIGH Top XXS Bottom XXS normal and VINCA - MATO Bottom XXS / Cheeky) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. While VINCA - MATO Top XXS is available. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 Order all the new bikinis/sizes that you require (in full sets) directly on our website Email us the new order number and we will send you the complete return instructions Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code Please note that the refund will go back to the original payment method used to place order #2331619NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. Your approved request will be processed once we receive your items back in our warehouse If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx **end of email** Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Denise xx
7. CUSTOMER2026-06-08 15:08:16· email/email
   Hello, I placed the new order 2357226NA. How would you like me to return the ones I have? -Colleen
8. CUSTOMER2026-06-10 12:34:31· email/email
   Please see the email below. Please send instructions on how to proceed with the return. ---------- Forwarded message --------- From: Colleen Clarke Date: Mon, Jun 8, 2026 at 11:08 AM Subject: Re: Order #2331619NA To: Returns Team Hello, I placed the new order 2357226NA. How would you like me to return the ones I have? -Colleen On Thu, Jun 4, 2026 at 9:20 PM Returns Team wrote: > Dear Colleen, > > I hope this email finds you well. We're reaching out to follow up on our > previous email regarding your Order 2331619NA and wanted to kindly remind > you that we're awaiting your response to proceed further. For your > reference: > > > > *Denise - Returns Team05/29/2026Dear Colleen,* > > *Thank you for your message and for sending in your exchange details.* > > *We are eager to assist but unfortunately, the style (MAIA - SKY HIGH Top > XXS Bottom XXS normal and VINCA - MATO Bottom XXS / Cheeky) you have > selected is low in stock and may no longer be available once your items > arrive back to our warehouse. While VINCA - MATO Top XXS is available.* > > *We would like to offer 2 options; place a new order today to secure all > the styles you have selected or select an alternative style currently > available on the website.* > > *PLACE A NEW ORDER* > > > 1. *Use this unique code (valid for 1 order within the next 48 hours) > to get your shipping fee waived: EXCHANGE-TRIANGL-22 * > 2. *Order all the new bikinis/sizes that you require (in full sets) > directly on our website* > 3. *Email us the new order number and we will send you the complete > return instructions* > 4. *Return your original set(s) for a refund (product value only) > within 14 days of receiving your RA code* > 5. *Please note that the refund will go back to the original payment > method used to place order #2331619NA* > > > > *SELECT A DIFFERENT STYLE (of the same price as your original order)Please > let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if > applicable) of styles currently online and we will check availability to > send.* > > *We will provide you with the return address and complete instructions > once you have confirmed the above.* > > *Please Note:* > > > - *We do not offer Free Returns and we are unable to refund initial > shipping charges for goods returned, other than for faulty items.* > - *We recommend using a Registered Postal Service (while avoiding > express shipping) and keeping a record of the tracking details. TRIANGL > cannot be held liable for any loss of garments being returned.* > - *Your approved request will be processed once we receive your items > back in our warehouse* > - *If a refund is due, this will be processed at the time your items > are received back in the warehouse.* > > > *Look forward to your confirmation.* > > > *Kindest,Denise xx* > ***end of email*** > > Please be advised that if we don't hear back from you within the next 48 > hours, we will proceed with closing this ticket for the time being. > However, please rest assured that you can still reach out to us at any time > and we'll be more than happy to assist you. > > Thank you for your attention to this matter, and we look forward to > hearing from you soon. > > Kindest, > Denise xx > > > > > > > On Fri, May 29 2026, at 12:16 AM, Returns Team > wrote: > > Dear Colleen, > > Thank you for your message and for sending in your exchange details. > > We are eager to assist but unfortunately, the style (MAIA - SKY HIGH Top > XXS Bottom XXS normal and VINCA - MATO Bottom XXS / Cheeky) you have > selected is low in stock and may no longer be available once your items > arrive back to our warehouse. While VINCA - MATO Top XXS is available. > > We would like to offer 2 options; place a new order today to secure all > the styles you have selected or select an alternative style currently > available on the website. > > *PLACE A NEW ORDER * > 1. Use this unique code (valid for 1 order within the next 48 hours) to > get your shipping fee waived:* EXCHANGE-TRIANGL-21 * > 2. Order all the new bikinis/sizes that you require *(in full sets) *directly > on our website > 3. Email us the new order number and we will send you the complete return > instructions > 4. Return your original set(s) for a refund (product value only) within 14 > days of receiving your RA code > 5. Please note that the refund will go back to the original payment method > used to place order #2331619NA > > *SELECT A DIFFERENT STYLE *(of the same price as your original order) > Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom > shape if applicable) of styles currently online and we will check > availability to send. > > We will provide you with the return address and complete instructions once > you have confirmed the above. > > Please Note: > - We do not offer Free Returns and we are unable to refund initial > shipping charges for goods returned, other than for faulty items. > - We recommend using a Registered Postal Service (while avoiding express > shipping) and keeping a record of the tracking details. TRIANGL cannot be > held liable for any loss of garments being returned. > - Your approved request will be processed once we receive your items back > in our warehouse > - If a refund is due, this will be processed at the time your items are > received back in the warehouse. > > Look forward to your confirmation. >
9. CUSTOMER2026-06-12 01:18:30· email/email
   Hello, Please see my previous emails and let me know how to return the bathing suits. We already received the new ones. -Colleen ---------- Forwarded message --------- From: Colleen Clarke Date: Mon, Jun 8, 2026 at 11:08 AM Subject: Re: Order #2331619NA To: Returns Team Hello, I placed the new ord