11,964 tickets1-100

How do I pick the right size?

Unknown · Gorgias #219939680

closed
Opened
6 May 2026, 07:39
Closed
6 May 2026, 08:01
Assignee
Unassigned
customer caresiztrianglai_handoversender-anonymouschannel-chat

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  1. CUSTOMER2026-05-06 07:39:02· chat/gorgias_chat
    > How do I pick the right size? Not sure about your size? You can check our Size Guide to find your perfect fit 💕 Still have questions? I’m here to help! > Yes I’m connecting you with our Support Team for tailored sizing advice. Please stay in the chat, a specialist will take over shortly.
  2. AGENT2026-05-06 07:39:37· chat/helpdesk
    Hi! I'm Michelle, and I'll be assisting you from here x
  3. AGENT2026-05-06 07:39:53· chat/helpdesk
    To start, which particular set are you interested in please?
  4. CUSTOMER2026-05-06 07:39:55· chat/gorgias_chat
    Hi
  5. AGENT2026-05-06 07:40:09· chat/helpdesk
    Hey :)
  6. CUSTOMER2026-05-06 07:40:41· chat/gorgias_chat
    Hi, could you please help me understand which size I should choose for this swimsuit?
  7. AGENT2026-05-06 07:41:08· chat/helpdesk
    Gladly! And great pick for the MAIA GARA set
  8. AGENT2026-05-06 07:41:26· chat/helpdesk
    For the top, we base the sizing on measurements. Any chance that you have a tape measure?
  9. CUSTOMER2026-05-06 07:42:09· chat/gorgias_chat
    Yes
  10. AGENT2026-05-06 07:42:43· chat/helpdesk
    Awesome! With a bra on, please measure your bust and underbust. Kindly wrap the tape comfortably; neither too tight nor too loose.
  11. CUSTOMER2026-05-06 07:43:47· chat/gorgias_chat
    In centimeters, it comes out to almost 90
  12. AGENT2026-05-06 07:43:58· chat/helpdesk
    Is it your bust measurement?
  13. CUSTOMER2026-05-06 07:44:49· chat/gorgias_chat
    Without a bra, it’s 88 cm.
  14. AGENT2026-05-06 07:45:05· chat/helpdesk
    Noted. How about your underbust?
  15. CUSTOMER2026-05-06 07:46:02· chat/gorgias_chat
    My underbust is 85 cm.
  16. AGENT2026-05-06 07:46:47· chat/helpdesk
    Got it. Based on your measurements, I'd suggest the Medium top.
  17. CUSTOMER2026-05-06 07:47:13· chat/gorgias_chat
    Ok
  18. AGENT2026-05-06 07:47:15· chat/helpdesk
    If you prefer more coverage, you can size up to Large.
  19. AGENT2026-05-06 07:47:35· chat/helpdesk
    For the bottoms, could I note your usual number size in general? UK 4-14 / EUR 32-42
  20. CUSTOMER2026-05-06 07:48:26· chat/gorgias_chat
    Eur 32/34
  21. AGENT2026-05-06 07:48:49· chat/helpdesk
    Thanks! Are you more of a size 32 or more of a size 34?
  22. CUSTOMER2026-05-06 07:49:11· chat/gorgias_chat
    My hip measurement is 88 cm
  23. CUSTOMER2026-05-06 07:49:57· chat/gorgias_chat
    In Zara jeans, I usually wear size 32, and sometimes 34.”
  24. AGENT2026-05-06 07:50:02· chat/helpdesk
    Is it the widest part of your hips?
  25. AGENT2026-05-06 07:50:11· chat/helpdesk
    Got that :)
  26. AGENT2026-05-06 07:50:15· chat/helpdesk
    Kindly also measure your waist please.
  27. CUSTOMER2026-05-06 07:51:06· chat/gorgias_chat
    Should I measure the upper part of my waist or the lower part?”
  28. AGENT2026-05-06 07:51:32· chat/helpdesk
    The upper part please. The narrowest part, above the belly button.
  29. CUSTOMER2026-05-06 07:51:39· chat/gorgias_chat
    If it’s the upper part of the waist, I’m 60 cm.”
  30. AGENT2026-05-06 07:52:22· chat/helpdesk
    Noted. Is 88 cm the widest part of your hips?
  31. CUSTOMER2026-05-06 07:52:54· chat/gorgias_chat
    Yes
  32. AGENT2026-05-06 07:53:06· chat/helpdesk
    Ok, great.
  33. AGENT2026-05-06 07:53:18· chat/helpdesk
    Your measurements fit our XXS bottoms, which are ideal for a size EU 32.
  34. CUSTOMER2026-05-06 07:54:32· chat/gorgias_chat
    If I don’t want it to be too small on the butt or too loose on the waist, would XS also work well?
  35. AGENT2026-05-06 07:55:02· chat/helpdesk
    Since you could also fit in EU 34, you can consider the XS for more comfortable fit.
  36. AGENT2026-05-06 07:55:29· chat/helpdesk
    For reference, XS fits 63-66 cm waist and 90-94 cm hip/bum.
  37. AGENT2026-05-06 07:56:41· chat/helpdesk
    Are there other questions you might have in mind?
  38. CUSTOMER2026-05-06 07:57:10· chat/gorgias_chat
    As for the top, is the model wearing XXS? Her bust looks more or less similar to mine. Shouldn’t I take an S instead?
  39. AGENT2026-05-06 07:58:12· chat/helpdesk
    Our model is wearing size XS top, which fits 70-75 cm underbust and 80-83 cm bust.
  40. AGENT2026-05-06 07:58:25· chat/helpdesk
    If you prefer skimpier fit, you can size down to Small.
  41. AGENT2026-05-06 07:58:53· chat/helpdesk
    It is ideal for 75-80 cm underbust and 83-87 cm bust measurements.
  42. CUSTOMER2026-05-06 07:59:07· chat/gorgias_chat
    Ok
  43. CUSTOMER2026-05-06 07:59:20· chat/gorgias_chat
    Thank you so much
  44. AGENT2026-05-06 07:59:32· chat/helpdesk
    You're most welcome x
  45. AGENT2026-05-06 07:59:44· chat/helpdesk
    Is there anything else I can help you with?
  46. CUSTOMER2026-05-06 08:00:20· chat/gorgias_chat
    If the size are not fixed can I change?
  47. AGENT2026-05-06 08:00:47· chat/helpdesk
    Yep! We accept exchanges. You can submit a request within 14 days from the date of delivery.
  48. CUSTOMER2026-05-06 08:01:19· chat/gorgias_chat
    Have a great day
  49. AGENT2026-05-06 08:01:32· chat/helpdesk
    Oh! You too.
  50. AGENT2026-05-06 08:01:41· chat/helpdesk
    Feel free to chat with us here anytime you need help. Take care xx
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