30,691 tickets1-100

New customer message on May 3, 2026 at 8:55 am

Unknown · lilyandra0709@gmail.com · Gorgias #219458594

closed
Opened
3 May 2026, 00:55
Closed
3 May 2026, 03:15
Assignee
Joan C. - Returns Team
returnsreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-03 00:55:57· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: start-return-or-exchange Firstname: Lily Lastname: Milewski Email: lilyandra0709@gmail.com Phone: 6156043422 Ordernumber: 2312172NA Body: Hello, We have already exchanged the top to this suit once, due to the top being way to small. Unfortunately, the metal clasp on the new top has just broken. This is VERY frustrating, considering the cost of this bathing suit. We would like to exchange this top for a jew one, can we please start this process? ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-05-03 03:15:06· email/helpdesk
    Dear Lily, Thank you for reaching out, and I’m sorry to hear about the issue with your bikini. I understand how disappointing that must be. To help us locate your order and assist you further, could you please send us a new email using the email address that was used when the purchase was made? This will allow us to quickly access your order details and review the situation properly. When you do, please include “In relation to Ticket #219458594” in the subject line or within your email so we can easily link it to this conversation. Once we have that, we’ll be happy to take a closer look and guide you on the next steps. Looking forward to your email! Kindest, Nikka
  3. AGENT2026-05-04 01:28:47· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/219561289
Replies are sent through Open Doors, so they stay on the customer record.