Re: Conversation with Customer #523584022

Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address so they can reach out to you if needed. The expected waiting time for a response in chat is about 1 minute.

Hi! Kelly here, and I’ll be helping you today. :)

Yes, you can! As long as the bikini requirements are met, you may send it back for exchange/refund. If you are exchanging: you only need to return the piece you wish to exchange. Sorry to know that the bikini didn't fit exactly the way you wanted it to.

Allow me to forward your request to the Returns team. Can I get the order number and best email address to reach you?

Basically, you'll have to pay for shipping back the bikini to us and we pay for the shipping of the new/exchange back to you.

Which size do you need?

Got it. Just to confirm, this is for your MAIA style?

Noted. I have forwarded your concern to the Returns Team for further assistance. Allow them to get back to you via email within 24 to 48 hours for the update. Kindly monitor your spam and junk folder as some emails ends up there.

You're most welcome. Anything else that I can hep you with?

Hi, needed an exchange size. Thanks - 2339002NA / Lillimonroe02@gmail.com - SMALL top, please

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx

Dear Lilli, Your concern was forwarded to us, and we are happy to assist you! We are confirming your exchange request and have approved the exchange for the following items: Returning: MAIA - ALINA Pink Crochet Scoop Top / XS (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: MAIA - ALINA Pink Crochet Scoop Top / S (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2339002NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Gelou

2339002NA / 2339002NAEX NMAIALITOPS 105

Dear Lilli, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Ja

#2339002NA / 2339002NAEX PROCESSED: JUN-8-26 NEW ORDER #2357037NA SD: June 3, 2026 TN: 9500111765086154017423

WH 6/8/2026 N/A 2339002NAEX LILLI MONROE NMAIALITOPXS 1 USPS9500111765086154017423 337525 6/11/2026