31,919 tickets1-100

Re: Faulty Bikini

Aislin Doxen 路 aislin.dxn@gmail.com 路 Gorgias #220540336

closed
Opened
10 May 2026, 02:54
Closed
12 May 2026, 14:13
Assignee
Joanna - Returns Team
Order
2322427
returnsreturns_follow-upreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-10 02:54:53路 email/email
    Hello, I'm reaching out regarding my order #2322427NA - The crochet stitch on my bikini is falling apart, I have not even worn the bikini yet and noticed it came with loose threads. The crochet is just going to completely unravel if I do wear it so I am really disappointed with my purchase. I have never bought anything from Triangl before but have always heard great things, so I believe this is a defective item but I would like a refund for my order as I paid such a high price for a damaged and unwearable bikini.
  2. AGENT2026-05-10 11:59:07路 email/helpdesk
    Dear Aislin, Thanks for reaching out and for bringing this to our attention, and I鈥檓 really sorry to hear about the condition your bikini arrived in. This is definitely not the experience we want you to have, especially for your first order with us. We understand how disappointing it must be to receive an item with loose threads and a crochet finish that appears to be unraveling before it鈥檚 even been worn. As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Crystel
  3. AGENT2026-05-10 11:59:22路 email/helpdeskINTERNAL
    T2-CLARIF 2322427NA
  4. CUSTOMER2026-05-11 00:38:50路 email/email
    Hello, Thanks so much for your quick response. Here are photos attached of the crochet coming undone.
  5. AGENT2026-05-11 06:34:54路 email/helpdesk
    Dear Aislin, Thank you for getting back to us. We are truly sorry to hear about the condition of your bikini. We take great pride in our product quality, and each item undergoes thorough quality control before being shipped. However, in rare instances of defects, we are committed to providing a prompt replacement. We would like to send you the VINCA - ALINA - Bottom / S / Cheekiest to the same shipping address as your original order. Just a little headsup: we cannot change the shipping address due to sales tax regulations in various states. We look forward to your confirmation. Kindest, Crystel
  6. AGENT2026-05-11 06:35:02路 email/helpdeskINTERNAL
    NON CX FA EX 2322427NA NVINALICBOTS - 5
  7. CUSTOMER2026-05-11 15:31:08路 email/email
    Hello, Thank you for your response. There are loose threads on both the bikini top and bottom, but I would not like a replacement to be honest I am weary of the material coming undone again. I don't want to have to worry about my bikini when I paid that much for it, so I would prefer a refund rather than a replacement.
  8. AGENT2026-05-11 22:45:10路 email/helpdesk
    Hi Aislin, Thank you for letting us know, and we completely understand wanting a refund instead. We are sorry to hear this and have filed a request for your faulty item/s to be refunded. A credit will automatically be applied to the original payment method and a notification email will be sent once processed. In regards to the faulty items, no need to send them back. Your RA number for the refund is: 2322427NARF If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help! Kindest, Nikka
  9. AGENT2026-05-11 22:45:41路 email/helpdeskINTERNAL
    NON-CX FA RF: 2322427NA / 2322427NARF Issue: Fabric > Stitching / https://prnt.sc/sJT7mvKEHpPG w/ SF
  10. CUSTOMER2026-05-11 22:55:51路 email/email
    Thank you so much for your help, it's been greatly appreciated!
  11. AGENT2026-05-12 14:13:55路 email/helpdesk
    Hi Aislin, You're most welcome! Should you need further assistance, don't hesitate to send us an email. We are always here to help! Kindest, Joanna
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