CUSTOMER2026-05-22 18:55:06· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Ruby
Lastname:
Levinson
Email:
rubyolevinson@gmail.com
Phone:
8023737779
Ordernumber:
2319309NA
Body:
Hi, I got this bathing suit for my birthday, and I went
to wear it for the first time and took off the protective liner
on the bottoms and it left all of the sticky glue on the bathing
suit. Is there anyway this could be fixed? Thank you!
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AGENT2026-05-22 20:14:58· email/helpdesk
Hi there, Ruby
Thanks for reaching out.
I'm so sorry to hear that this had happened to your suit. What I can suggest for stain is a simple baking soda and vinegar solution or a paste made with baking soda. Kindly apply it on the affected part for 2-3 minutes and rub the fabric gently against itself to remove the stain. Rinse well!
* Have the baking soda + vinegar solution = 1:1 ratio OR just plain vinegar (2tbsp)
I hope this solution resolves your concern.
Should you need any further assistance, please do not hesitate to contact us.
Kindest,
Kelly xx
CUSTOMER2026-05-26 12:33:24· email/email
Thank you for a response, it's not a stain however. The liner that the suit
comes with left all the glue residue on the suit. I tried washing it and it
did not remove any of it. I am not able to even wear the suit because it
sticks to me and is very uncomfortable. If there is anything I can do to
get a refund or a new suit please let me know.
Thank you so much
Ruby.
AGENT2026-05-28 04:51:15· email/helpdesk
Hi Ruby,
Thank you so much for your response.
Our returns policy normally covers 14 days from the order's delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to give you a one-time exception to replace your damaged item as the last thing we would like to have is an unhappy customer!
However, we want to kindly inform you that the replacement item will not be eligible for future exchanges or refunds, as it’s being provided specifically to resolve the problem with the original product.
To ensure we send you the correct replacement, could you please confirm if you would like the same size, BANC : XS TIE SIDE CHEEKY Bottoms to be shipped to this address: Christina Levinson, 107 Ledge Road, Burlington Vermont 05401, United States, 8028631725?
If you need a different size or address, feel free to let us know, and we'll be happy to adjust.
Kindest,
Joanna
AGENT2026-05-28 04:51:59· email/helpdeskINTERNAL
OTE NON CX FA EX 2319309NA
HYGIENE SEAL ADHESIVE RESIDUE
CUSTOMER2026-05-28 11:57:32· email/email
Thank you so much! This really does mean a lot, the address is correct.
Thank you again!
AGENT2026-05-29 11:44:17· email/helpdesk
Hi Ruby,
Thank you for getting back to us.
I have filed a request to have your new bottoms shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2319309NAEX
If you need anything else, don’t hesitate to reach out—we’re always happy to help!
Kindest,
Lynn
AGENT2026-05-29 11:45:12· email/helpdeskINTERNAL
NON CX FA 2319309NA / 2319309NAEX
OTE REPLACEMENT PROCESSED 5/29/26 NEW ORDER: 2347690NA - OTE - NOT ELIGIBLE FOR EX/RF
CUSTOMER2026-06-01 12:47:28· email/email
Awesome, thank you so much!
AGENT2026-06-02 07:29:57· email/helpdesk
Hi Ruby,
You're most welcome!
Should you need further assistance, don't hesitate to send us an email. We are always here to help!
Kindest,
Joanna