Re: New customer message on May 24, 2026 at 1:38 am

Dear Justine, Thank you for reaching out to us. We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected. As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery. Upon checking, your order was delivered on April 14, 2026, and we received your request on May 24, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time. For full details on our Returns Policy, you can check here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can! Kindest, Pearl

2313489NA / Declined due to DOD

Hi Justine, Thank you for sharing this with us. I’m so sorry to hear about the situation. I completely understand why you’re disappointed. You purchased these as a birthday gift for your daughter, and by the time you found out they didn’t fit, the exchange window had passed. We normally approve requests within 14 days from the order’s delivery date, but just as the last thing we want is an unhappy customer, we are happy to accommodate your exchange request as a one-time exception. Please note that since this is a one-time exception only, the exchange/new items can no longer be approved for another exchange or refund. To proceed with your request, please confirm the top 9 Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. We look forward to your response! Kindest, Jetz

SA Approved OTE EX

Dear Justine, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. We are eager to assist but unfortunately, the MAIA - ALINA - STANDARD CHEEKIEST BOTTOM XS, MIMA - PINK CANDY VELVET TOP M, MINIMAL CHEEKIEST PINK CANDY VELVET BOTTOM XS you have selected are low in stock and may no longer be available once your items arrive back to our warehouse, while the VINCA - LOKO set in sizes you need and MAIA - ALINA top are available. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2313489NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

2313489NA / OTE EX / AOOS / Possible OTE RF & REP VINLOKTOPL 44 VINLOKCBOTXS 30 NMAIALITOPSP 63 STAALICBOTXS 12 MIMPIN3TOPSP 12 MINPIN3CBOTXS 5

Dear Justine, Thank you for getting back to us and we're glad to assist. We appreciate that you've placed a new order, and here's the correct new Order # 2358351NA. Your return for Order # 2313489NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - BLOSS - top XL , bottom S / Cheeky MICA - TANGERINE - top XL , bottom S / Cheeky VINCA - PIGI - top XL , bottom S / Cheeky (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 2313489NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful weekend. Warm regards, Elaine xx

OTE RF & REP , 2313489NA / 2313489NARF new ORDER# 2358351NA (w/ SF code) OTE - NOT ELIGIBLE FOR EX / RF

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