Re: Order #2270165NA

Hi Niki, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. Kindest, Reena

2270165NA / 2F44D42873806 APPROVED 3/20/26

Hi Niki, Thank you for your message and for confirming that the item was returned on April 20. We appreciate you keeping us informed. Please rest assured that we place a great deal of trust in our valued customers and rely on returned items being sent back accordingly. From our experience, while transit delays can occasionally occur, we have not encountered instances of items being lost—unless key details (such as a dispatch note) are missing, which can make identification more difficult. We will continue to monitor the return and keep you updated on its progress. In the meantime, if you’re able to locate the receipt, that would be helpful. Please feel free to reach out if you have any further questions. Kindest, Joanna

possible return (AUS) 4/20/2026 NA NA NA REDBLACKSTRIPE DRESS M/L 1 R644092012168409 NO CARD OR ANYTHING 34512 4/20/2026

Hi Niki, Thank you for letting us know. We are not physically located in any of the warehouses we have, as a result we only rely on reports sent to us by the personnel in charge of inspecting the items that arrive and listing them down for us. We’ll keep an eye on your returns and update you as soon as the warehouse lets us know they’ve arrived. In the meantime, if you can find the receipt, that would be appreciated. Kindest, Joanna

latest ticket: https://triangl.gorgias.com/app/ticket/220814345