30,691 tickets1-100

Re: Order #2322725NA

Annie Langeliers ¡ annie.toddquinn@gmail.com ¡ Gorgias #221183743

closed
Opened
14 May 2026, 06:23
Closed
19 May 2026, 02:41
Assignee
Pearl - Returns Team
Order
2349278
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-14 06:23:20¡ email/helpdesk
    Dear Annie, We are reaching out regarding your Refund request for order #2322725NA. We've received notification from our warehouse that your items have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Jetz
  2. AGENT2026-05-14 06:23:38¡ email/helpdeskINTERNAL
    RF #2322725NA 074A552907098 CLARIF: missing MAIDORBBOTS & extra items 5/11/2026 #2322725NA N/A ANNIE LANGELIERS MAIDORTOPSPP 1 FEDEX871550310480 MARKED DIFFERENT ITEMS ON CHECK LIST THAN WHAT SHE SENT, MISSING ONE ITEM RETURNED 7 331743 5/13/2026 5/11/2026 #2322725NA N/A ANNIE LANGELIERS MAIGARBBOTS 1 FEDEX871550310480 331744 5/13/2026 5/11/2026 #2322725NA N/A ANNIE LANGELIERS SOFAZU2TOPS 1 FEDEX871550310480 331745 5/13/2026 5/11/2026 #2322725NA N/A ANNIE LANGELIERS TIEAZU2BBOTS 1 FEDEX871550310480 331746 5/13/2026 5/11/2026 #2322725NA N/A ANNIE LANGELIERS MICCOOTOPSP 1 FEDEX871550310480 331747 5/13/2026 5/11/2026 #2322725NA N/A ANNIE LANGELIERS STACOOBBOTS 1 FEDEX871550310480 331748 5/13/2026 5/11/2026 #2322725NA N/A ANNIE LANGELIERS MAIGARTOPSP 1 FEDEX871550310480 331749 5/13/2026
  3. CUSTOMER2026-05-15 00:34:04¡ email/email
    Hello, My request was for return order #2326429NA. I have already returned the items for #2322725NA. I'm confused. Maybe someone could call me? I am returning this order attached. 503 9980820
  4. CUSTOMER2026-05-15 20:59:25¡ email/email
    Hi, I'm old concerned about the 14 day return policy and this confusion effecting my window. I just want to return these 2 bathing suits and confirm you got my last returns I sent from a different order that I sent back w weeks ago.
  5. AGENT2026-05-17 12:59:20¡ email/helpdesk
    Dear Annie, Thank you for getting back to us. I do apologize for the confusion. We have received your Refund Request for Order #2326429NA. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. With regards to Order #2322725NA, we've received notification from our warehouse that your items have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? We look forward to hearing from you. Kindest, Pearl
  6. AGENT2026-05-17 12:59:51¡ email/helpdeskINTERNAL
    PENDING APPROVAL 2326429NA / EE5DD82913858 RF #2322725NA 074A552907098 / CLARIF: missing MAIDORBBOTS & extra items
  7. CUSTOMER2026-05-18 23:21:27¡ email/email
    Hi, This process has been extremely frustrating, I have given you all of this information, it's attached to this email. I will attach it again. I want to RETURN both bathing suits from order #2322725NA. As for order #
  8. AGENT2026-05-19 00:20:38¡ email/helpdeskINTERNAL
    Hi Returns, for your assistance, please. Thank you. xx #2326429NA - waiting for return approval / returning both sets for a refund. #2322725NA - refund ff up / cx mentioned that she forgot to send the Maia Dore bottom, and she included the Maia Gara set. According to her, here are the items that she sent back: - Maia Gara in S+ top and S cheeky - Sofi Azure Sparkle in S top and S cheeky - Mica Cookie in S+ top and S cheeky - Maia Dore in S+ top "I found the bottom, it was in my daughters room, can I add it to my order that I’m going to send back?" "I think I sent back an additional suit that I didn’t click on line."
  9. AGENT2026-05-19 00:21:03¡ email/helpdeskINTERNAL
    Related ticket: https://triangl.gorgias.com/app/ticket/221859979
  10. AGENT2026-05-19 02:41:57¡ email/helpdeskINTERNAL
    replied in https://triangl.gorgias.com/app/ticket/221862990
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