31,919 tickets1-100

Re: Order #2322802NA

Lois bruce ¡ loisrosebruce@icloud.com ¡ Gorgias #220113453

closed
Opened
7 May 2026, 07:16
Closed
8 May 2026, 04:28
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-07 07:16:03¡ email/helpdesk
    Dear Lois, Thank you for reaching out. We’re sorry to hear that the items you received didn't work out as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your items for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the items you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Jetz
  2. AGENT2026-05-07 07:16:11¡ email/helpdeskINTERNAL
    pending approval: #2322802NA 6F16DA2909644; offered ex
  3. CUSTOMER2026-05-07 19:46:06¡ email/email
    Hi I've kept 3 bikinis from the same order , please can I have a refund of the 2 I don't want. Thank you Lois
  4. AGENT2026-05-08 04:27:45¡ email/helpdesk
    Hi Lois, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - MATO XXS/XXS CHEEKIEST VINCA - ALINA XXS/XXS CHEEKIEST (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 6F16DA2909644 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS Expand Talent 42 Swan Meadow Warwick CV34 6HZ United Kingdom ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  5. AGENT2026-05-08 04:27:48¡ email/helpdeskINTERNAL
    2322802NA / 6F16DA2909644
  6. AGENT2026-05-12 14:39:36¡ email/helpdeskINTERNAL
    2322802NA / 6F16DA2909644 5/11/2026 2322802NA 6F16DA2909644 Elise Bruce NVINMATTOPXXS 1 02151A0401475BB0 No Visible Damage 759 5/12/2026 5/11/2026 2322802NA 6F16DA2909644 Elise Bruce NVINMATCBOTXXS 1 02151A0401475BB0 No Visible Damage 760 5/12/2026 5/11/2026 2322802NA 6F16DA2909644 Elise Bruce NVINALITOPXXS 1 02151A0401475BB0 No Visible Damage 761 5/12/2026 5/11/2026 2322802NA 6F16DA2909644 Elise Bruce NVINALICBOTXXS 1 02151A0401475BB0 No Visible Damage 762 5/12/2026
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