30,691 tickets1-100

Re: Order #2328125NA

Whitney Miles ¡ whitney.m.miles@gmail.com ¡ Gorgias #221068484

closed
Opened
13 May 2026, 12:47
Closed
19 May 2026, 09:12
Assignee
Lynn - Returns Team
promo10returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-13 12:47:35¡ email/helpdesk
    Hi Whitney, Thank you for reaching out. We’re sorry to hear that the item you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). As a thank-you for choosing this option, we can also provide a $10 USD refund to your original payment method. If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Lynn
  2. AGENT2026-05-13 12:48:09¡ email/helpdeskINTERNAL
    #2328125NA 7737C52914176 / Offered EX + $10 USD Incentives to RF Request
  3. AGENT2026-05-13 14:31:38¡ email/helpdesk
    Hi Whitney, Thank you for reaching out. We’re sorry to hear the item didn’t fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference. Before proceeding with a refund, we’d be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method. If you’d like to proceed with an exchange, simply send us: • The style name • Top size • Bottom size • Preferred bottom coverage (if applicable) and we’ll guide you through the next steps. Of course, if you would still prefer a refund instead, that’s absolutely fine too — just let us know and we’ll assist further. Please note that original shipping costs are non-refundable. Kindest, Joan M.
  4. CUSTOMER2026-05-13 18:44:16¡ email/email
    Hi there, Thank you for reaching out and I would like to exchange! - The style name: Este- Pigi Neoprene Scoop Crop Bikini Set - Top size: S - Bottom size: M - Preferred bottom coverage (if applicable): Cheeky Will you be sending a return label for me to send the other suit back? Thanks!
  5. AGENT2026-05-14 03:36:57¡ email/helpdesk
    Hi Whitney, Thank you for getting back to us. We are eager to assist but unfortunately, the style you have selected-ESTE - PIGI Neoprene Scoop Crop Bikini Set: S/M Cheeky is out of stock for bottom. Please select an alternative style currently available on the website. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
  6. AGENT2026-05-14 03:37:13¡ email/helpdeskINTERNAL
    #2328125NA 7737C52914176 / OOS: ESTPIGTOPS 43 / SIDPIGABOTM 0
  7. AGENT2026-05-19 09:11:16¡ email/helpdesk
    Hi Whitney, Thank you for placing a new Order. Your return for Order #2328125NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. The additional $10 USD will also be included and processed at the same time. ⸻ Items Approved for Refund: MAIA - AZURE SPARKLE Crop Bikini Set: M / L / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 7737C52914176 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn
  8. AGENT2026-05-19 09:12:04¡ email/helpdeskINTERNAL
    RF & REPURCHASE: 2328125NA / 7737C52914176 (with $10 USD Incentives) NEW ORDER: 2336646NA
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