30,691 tickets1-100

Re: Order #2328536NA confirmed

Jonathan · jpglazier@gmail.com · Gorgias #220814981

closed
Opened
12 May 2026, 02:36
Closed
29 May 2026, 12:31
Assignee
Lynn - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdreturns_processedtrianglchannel-email

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  1. CUSTOMER2026-05-12 02:36:33· email/email
    Hello - I would like to initiative a return and exchange. My daughter would like to return the Bobbi striped shorts. She would like to exchange the small bikini top for a size medium. Could you please assist with this or provide additional direction. Thank you.
  2. AGENT2026-05-12 22:05:40· email/helpdesk
    Hi Jonathan, Thank you for getting in touch. We are confirming your exchange and refund request and have approved the following items: Returning: VINCA - MELON STRIPE - Top / S (Exchange) (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) BOBBI - MELON STRIPE Short - M (Refund) (Send back the short in its original plastic packaging.) Exchanging For: VINCA - MELON STRIPE - Top / M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 0B4D072914576 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka
  3. AGENT2026-05-12 22:06:01· email/helpdeskINTERNAL
    EX & RF: 2328536NA / 0B4D072914576 VINMEL2TOPM 38
  4. CUSTOMER2026-05-15 17:54:02· email/email
    Please see proof of return/exchange. Thank you.
  5. AGENT2026-05-17 11:44:26· email/helpdesk
    Hi Jonathan, Thank you for getting back to us and sending your tracking information through! We're pleased to inform you that your exchange for VINCA - MELON STRIPE M TOP has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. Regarding your refund, we’ll be keeping an eye on your return and will process your refund as soon as the items are received and confirmed at our warehouse. In the meantime, please feel free to get in touch should you need further assistance. Have a lovely day! Kindest, Reena
  6. AGENT2026-05-17 11:44:34· email/helpdeskINTERNAL
    FP ON HOLD 2328536NA / 0B4D072914576 EX PROCESSED 5/17/26 NEW ORDER #2337355NA SD 5/15/26 / TN 1Z589V3E0355862917 (IN TRANSIT)
  7. AGENT2026-05-28 11:06:19· email/helpdesk
    Hi Jonathan, We are reaching out regarding your Refund/Exchange request for order #2328536NA We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Lynn
  8. AGENT2026-05-28 11:06:52· email/helpdeskINTERNAL
    #2328536NA 0B4D072914576 / WH INCORRECT SKU #2328536NA 0B4D072914576 JONATHAN GLAZIER VINMEL2TOPS 1 UPS1Z589V3E0355862917 334398 5/27/2026 #2328536NA 0B4D072914576 JONATHAN GLAZIER SIDMEL2ABOTM 1 UPS1Z589V3E0355862917 334399 5/27/2026
  9. CUSTOMER2026-05-28 16:41:35· email/email
    Hello. Unclear what is needed. My original order consisted of three items: Bikini top - size small bikini bottom - size medium Matching shorts We returned the shorts (which did not fit my daughter well) and had requested to exchange the bikini top from a small to a medium size. If additional information is needed, please let me know. Thank you.
  10. AGENT2026-05-29 12:31:08· email/helpdesk
    Hi Jonathan, Thank you for confirming your returns! Your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Lynn
  11. AGENT2026-05-29 12:31:28· email/helpdeskINTERNAL
    FOR PROCESSING #2328536NA 0B4D072914576 Confirmed Returned correct item/s
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