Re: Order# 2325573NA

Dear Susanna, Thank you for getting in touch, we're glad to assist. We have received your Exchange Request # 3825972914666 and we regret to hear the sizing did not fit. We'd love to help you with the exchange, but unfortunately, the VINCA - PANDA WHITE top M , bottom S / Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2325573NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

CLARIFICATION , 2325573NA / 3825972914666 VINPAN2TOPM 28 , SIDPAN2CBOTS 2 / AOOS

Dear Susanna, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the availability of the items you need for your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Kiara

Hi Susanna, I'm afraid that the free shipping code has already expired, but no worries! Here is the updated free shipping code to waive the shipping cost of your new order: EXCHANGE-TRIANGL-21 You have a 48-hour window to apply the code. Please take note that it can be used only once, and you need to order a full set (top+bottom). Once you've placed your new order, please share the order number with us, and we'll provide you with the complete return instructions. We look forward to your response! Kindest, Jetz