Where do I email my proof of postage for a return/exchange item?
AI_AGENT2026-05-18 13:58:57· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
For security and processing reasons, the return address can’t be shared via chat, and the full return instructions are only sent once your return request has been approved.
To start your return or exchange and receive the correct instructions, please submit your request here:
[https://triangl.com/a/returns](https://triangl.com/a/returns)
Once approved, you’ll receive an email with the correct return details for your order.
CUSTOMER2026-05-18 13:59:26· chat/gorgias_chat
I already received the email for the return.
CUSTOMER2026-05-18 13:59:41· chat/gorgias_chat
I'm trying to send proof of postage
AI_AGENT2026-05-18 13:59:46· chat/api
Thanks for confirming that, Alex!
If you already received the approved return email, please reply directly to that same email thread with your proof of postage attached. That will keep your return linked to the correct request.
Once your parcel arrives at the warehouse, returns are usually processed within 10 business days after delivery.
CUSTOMER2026-05-18 14:00:04· chat/gorgias_chat
Thank you!
AI_AGENT2026-05-18 14:00:16· chat/api
You’re very welcome! I’m glad I could help 😊
Replies are sent through Open Doors, so they stay on the customer record.