11,901 tickets1-100

Re: Where do I email my proof of postage for a return/exchange item?, I already received the email for ...

Alex Neale · tiffanyhneale@yahoo.com · Gorgias #221788403

closed
Opened
18 May 2026, 13:58
Closed
18 May 2026, 14:13
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozeorder_change_requestchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-18 13:58:41· chat/gorgias_chat
    Where do I email my proof of postage for a return/exchange item?
  2. AI_AGENT2026-05-18 13:58:57· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. For security and processing reasons, the return address can’t be shared via chat, and the full return instructions are only sent once your return request has been approved. To start your return or exchange and receive the correct instructions, please submit your request here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Once approved, you’ll receive an email with the correct return details for your order.
  3. CUSTOMER2026-05-18 13:59:26· chat/gorgias_chat
    I already received the email for the return.
  4. CUSTOMER2026-05-18 13:59:41· chat/gorgias_chat
    I'm trying to send proof of postage
  5. AI_AGENT2026-05-18 13:59:46· chat/api
    Thanks for confirming that, Alex! If you already received the approved return email, please reply directly to that same email thread with your proof of postage attached. That will keep your return linked to the correct request. Once your parcel arrives at the warehouse, returns are usually processed within 10 business days after delivery.
  6. CUSTOMER2026-05-18 14:00:04· chat/gorgias_chat
    Thank you!
  7. AI_AGENT2026-05-18 14:00:16· chat/api
    You’re very welcome! I’m glad I could help 😊
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