Where do I email my proof of postage for a return/exchange item?
AI_AGENT2026-05-18 13:58:57路 chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We鈥檙e happy to help.
For security and processing reasons, the return address can鈥檛 be shared via chat, and the full return instructions are only sent once your return request has been approved.
To start your return or exchange and receive the correct instructions, please submit your request here:
[https://triangl.com/a/returns](https://triangl.com/a/returns)
Once approved, you鈥檒l receive an email with the correct return details for your order.
CUSTOMER2026-05-18 13:59:26路 chat/gorgias_chat
I already received the email for the return.
CUSTOMER2026-05-18 13:59:41路 chat/gorgias_chat
I'm trying to send proof of postage
AI_AGENT2026-05-18 13:59:46路 chat/api
Thanks for confirming that, Alex!
If you already received the approved return email, please reply directly to that same email thread with your proof of postage attached. That will keep your return linked to the correct request.
Once your parcel arrives at the warehouse, returns are usually processed within 10 business days after delivery.
CUSTOMER2026-05-18 14:00:04路 chat/gorgias_chat
Thank you!
AI_AGENT2026-05-18 14:00:16路 chat/api
You鈥檙e very welcome! I鈥檓 glad I could help 馃槉
Replies are sent through Open Doors, so they stay on the customer record.