Re: Your TRIANGL Order #2331409NA | AWB 525701663004

Created this ticket from Undeliverable Shipments BULK email: ---> https://triangl.gorgias.com/app/ticket/221938403 -----Original Message----- From: "Tiffany Dao" Sent: Monday, May 25, 2026 3:07am To: "Orders" Subject: Re: Your TRIANGL order is on the way! Hey guys I tried contacting them but they didn’t respond. Can I get this resent to me? I’m still interested and I originally did sign the paper to get it dropped off at the home.

Dear Tiffany, Thank you so much for your message, and we're really sorry this delivery experience has been so frustrating, especially after you already tried contacting FedEx and had authorised the parcel to be left at the address. Upon checking, your parcel is currently on its way back to us after multiple unsuccessful delivery attempts by FedEx. As soon as the parcel arrives back at our warehouse, we would normally process a refund for the item value, less a USD 20 administration fee. However, we'd truly love the opportunity to turn this experience around for you. Instead of a refund, we'd be more than happy to reprocess your order and ship it out again at no additional cost. Unfortunately, we have received many orders for the MAIA - PRON in Bottom / S / Standard / Normal and have since run out of stock. We're in the process of securing more, but the ETA for this style is still to be determined. Alternatively, if you need a bikini urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Please also let us know whether you'd prefer the replacement shipment to be sent to the same address or to an alternative address where someone available can receive the parcel. If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx's local policies and the driver's discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we'll do our best to make the redelivery experience much smoother for you.

Dear Tiffany, Thank you for getting back to us! Upon checking, the MAIA - PRON Red Gingham Scoop Bikini in XS Normal bottom is available. Please also let us know whether you’d prefer the replacement shipment to be sent to the same address or to an alternative address where someone available can receive the parcel. If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. We await your reply. Kindest, Bernadette x

Dear Tiffany, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2343798NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Once tracking becomes active, we'll submit a request to the courier on your behalf to deliver the parcel without requiring a signature. Kindly note that approval of this request and the final delivery handling will still be subject to the courier's local policies and the driver’s discretion. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette x

Dear Tiffany, Thank you for your recent purchase! Upon checking, your order #2343798NA has been processed, it cannot be amended from our end. While we’re unable to make direct address changes once an order is processed, we can submit a request to the courier instead once your tracking information is available so they can attempt a reroute on their end. Here’s the updated address we will share with them: Daniel smith 400 Josephine st Austin, tx 78704 If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna x