Re: Your TRIANGL order is on the way!

Dear Customer, Thank you for your recent order. We've been informed by FedEx that they attempted to complete the delivery to no avail. You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use the tracking number we sent in your Shipping Confirmation email as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.

Dear Jen, Thank you for getting back to us as quickly as you did! I’m so sorry for the frustration this has caused. I completely understand how disappointing it is when delivery options are limited, especially when you’ve already tried contacting FedEx directly. If the parcel is not successfully redelivered or collected, it may unfortunately be returned to us. Once your parcel has been received back at our warehouse, we will process a refund for the item value, less a USD 20 administration fee. That said, I’d be happy to help arrange a redelivery or hold-for-pick-up request for you. 1. For redelivery, please ensure someone will be available to receive the parcel. 2. For hold-for-pick-up, kindly send us your preferred FedEx hub address along with your preferred collection date/time window so we can coordinate this with FedEx on your behalf. Alternatively, we can request delivery without a signature requirement. If you’d prefer this option, please confirm where you would like the parcel to be left (for example: front door, porch, reception, etc.). Please note that TRIANGL and FedEx cannot be held liable if the parcel is lost or stolen after delivery. While all requests remain subject to FedEx’s local guidelines and approval, we can certainly try our best to assist. Please also allow approximately 1–2 business days for processing. Let us know what works best for you, and we’ll be happy to assist further. Kindest, Trish

FYI: Undeliverable Shipments This is a BULK email with different customers BCCd Please check the email sender for related tickets. If none, pls create a new ticket to reply directly to the specific cx. Thanks! x

Re: Jen Basch Order #2331566NA | AWB 525701672877 Created NEW ticket under ---> https://triangl.gorgias.com/app/ticket/221953729

Re: 123 123 #2332489NA | AWB 525701673336 Created NEW ticket under ---> https://triangl.gorgias.com/app/ticket/221980584