Hannah Clark Ā· hannahautumnclark@icloud.com Ā· Gorgias #222209776
closed
Opened
21 May 2026, 02:14
Closed
25 May 2026, 09:01
Assignee
Elaine - Returns Team
returnsreturns_approvedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-05-21 02:14:13Ā· email/email
Hi there!
I ordered a bathing suit from you! Love the top fits very well but the bottoms are too big. Want to exchange them for an extra small in cheeky.
Tag and everything is still on and meets your requirements.
The order number
ORDER #2335984NA
Please email me at your earliest convenience!
CUSTOMER2026-05-21 20:51:41Ā· email/email
Hello there, I sent a email about my tutti frutti bathing suit bottoms I want them for a trip next week.. please email at your earliest convenience.
I have everything ready to send out the bottoms to replace with smaller ones. Thank you. the order number
ORDER #2335984NA
AGENT2026-05-25 09:00:33Ā· email/helpdesk
Dear Hannah,
Thank you for reaching out to us, and we're glad to assist.
We apologize for any inconvenience caused and for the delay in our response. We understand that you need the new bottoms for a trip next week. Once you've posted your return, kindly send us a copy of the postage receipt within 24 hours and we will process the exchange as soon as we can.
We're confirming your exchange request and have approved the exchange for the following items:
Returning: POPPY - TUTTI FRUTTI - bottom S / Cheeky
(Send back your Bottoms only, please include your bag/pouch in original plastic packaging.)
Exchanging For: POPPY - TUTTI FRUTTI - bottom XS / Cheeky
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: E6A65B2922816
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful day!
Warm regards,
Elaine xx
AGENT2026-05-25 09:01:47Ā· email/helpdeskINTERNAL
EX 2335984NA / E6A65B2922816
need by next week /
didn't offer RF & REP / already approved on zigzag
Replies are sent through Open Doors, so they stay on the customer record.