Re: what is your return policy? ...

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. We’re happy to offer returns within 14 days of receiving your order. Items need to be in their original condition, with the hygiene seal and returns tag still attached. Once a return is received and approved, the refund goes back to the original payment method for the item price only. Original shipping fees, duties, and taxes are not refundable. Please note that refunds require the full set, so the top and bottom must both be returned together. You can start a return here to obtain your Return Authorization number: [https://triangl.com/a/returns](https://triangl.com/a/returns) You can also request your RA number via returns@triangl.com. Returns are not prepaid, so return shipping is the customer’s responsibility. We recommend using tracked and registered post and keeping the tracking number. Returns must be received within 14 days after the RA is issued. For security and processing reasons, the return address can’t be shared via chat. The correct address is included in the return approval email. Returns are processed within 10 business days of arrival at the warehouse, and the refund may take up to 3 additional business days to appear. For your past orders we can see, they were delivered outside the 14 day return window, so they would not be eligible under the standard return policy.