Your TRIANGL Order #2334155NA | 525701684881

Created this ticket from Undeliverable Shipments BULK email: https://triangl.gorgias.com/app/ticket/222114116 __________________________________________ Erin McLaughlin Today at 5:24 AM Hello - Regarding this order - FedEx FedEx has attempted to deliver the package three times. Following the second unsuccessful attempt to deliver the package I reached out to FedEx support who told me that they would be leaving it at a local FedEx facility for me to pick up. I then received the email from triangle stating that the shipment would be returned if delivery was unsuccessful and that I would still have to pay the $20 shipping fee. FedEx did not give me the option to sign for the delivery either day And I am being told different things from triangle side and FedEx side. FedEx is telling me it can be held at a location for me to pick up and triangle is telling me that it needs to be returned and shipped back. I just want to verify what is going on with the shipment and how I can obtain it. I am not home during the week as I work in medicine. I am home in the evenings, which is why the delivery attempts were unsuccessful. I would like to get some clarification from triangle on why a delivery signature is needed and why the package cannot be held at a FedEx location for me to personally pick up. So informed me that triangle does not allow me to digitally sign for the package, which has also been a frustrating factor. I do not think it would be right of triangle to have the package returned and have me pay the shipping cost as there’s nothing I could have done to receive the package. Please let me know what I can do to receive this. My phone number is 336-528-9955.

Dear Erin, Thank you for your patience and understanding regarding your shipment. For the customer's protection, FedEx requires a signature upon delivery to help prevent lost or stolen packages. Typically, FedEx will attempt delivery up to three times, and if the delivery attempts remain unsuccessful, the package is usually returned to us automatically, as FedEx can only hold shipments for a limited period. One option available is for us to submit a request to FedEx asking if they can deliver the package without requiring a signature and leave it at your front door. However, please note that this request would still be subject to FedEx approval. Additionally, if the request is approved and the package is delivered without a signature, both FedEx and TRIANGL would no longer be liable for any lost or stolen package after delivery. Alternatively, we can also request if FedEx may hold the package at their local facility for pickup so you can collect it personally. Please note that this option is also subject to FedEx approval. Kindly let us know which option you would prefer, and we will be happy to submit the request to FedEx on your behalf.