Hi there,
I hope you're doing well! I'm reaching out about an order I placed
recently. Unfortunately, I only just received the package because it was
delivered to the wrong mailbox, and I completely forgot to follow up until
now when the package was returned to me.
I tried the swimsuit on, and it doesn't fit properly. I know I'm outside of
the return/exchange window, but I wanted to ask if it would still be
possible to exchange it for a different size.
I'd really appreciate any help you can offer. Thank you so much in advance!
AGENT2026-03-26 18:20:18Ā· email/helpdesk
Dear tara,
Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here.
Iāll transfer you over to them right away. Kindly expect a reply soon!
Kindest,
Jesselle
AGENT2026-03-29 00:35:23Ā· email/helpdesk
Dear Tara,
We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesnāt work out as expected.
As much as weād love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery.
Upon checking, your order was delivered on December 2, 2025, and we received your request on March 27, 2026. Unfortunately, this means weāre unable to process a return or exchange at this time.
For full details on our Returns Policy, you can check here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Weāre truly sorry we canāt accommodate your request on this occasion, but if thereās anything else we can do to help, please donāt hesitate to let us knowāweād love to assist in any way we can!
Kindest,
Jetz
AGENT2026-03-29 00:35:26Ā· email/helpdeskINTERNAL
2216101NA / DECLINED DUE TO DOD
TN: 491330520870
ADD: December 2, 2025
Initial: March 27, 2026