31,919 tickets1-100

Re: 2289257NA

Stephanie Clark · stephanie.clark710@gmail.com · Gorgias #214155560

closed
Opened
29 Mar 2026, 09:36
Closed
12 Apr 2026, 11:26
Assignee
Kiara - Returns Team
returnsreturns_approvedreturns_clarificationreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-03-29 09:36:52· email/helpdesk
    Dear Stephanie, Thank you for getting in touch, we have received your Exchange Request #AA046B2879592. We are eager to assist but unfortunately, the styles you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today (For 2 full sets) to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2289257NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Looking forward to your confirmation. Kindest, Ja
  2. AGENT2026-03-29 09:37:04· email/helpdeskINTERNAL
    #2289257NA / AA046B2879592 - AOOS
  3. CUSTOMER2026-03-29 15:00:35· email/email
    this works for me!
  4. AGENT2026-03-31 00:35:36· email/helpdesk
    Hi Stephanie, Thank you for your response. We just wanted to follow up and clarify that in our previous email, we provided two options regarding your request. Could you please let us know how you would like to proceed? If you choose the first option and are able to purchase the new items, kindly send us your new order number, and we’ll promptly provide the return instructions. Once we hear back from you, we’ll be happy to assist with the next steps. Looking forward to your reply. Kindest, Joan xx
  5. AGENT2026-04-07 00:34:14· email/helpdesk
    Dear Stephanie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. For your reference: Joan C. - Returns Team 03/31/2026 Hi Stephanie, Thank you for your response. We just wanted to follow up and clarify that in our previous email, we provided two options regarding your request. Could you please let us know how you would like to proceed? If you choose the first option and are able to purchase the new items, kindly send us your new order number, and we’ll promptly provide the return instructions. Once we hear back from you, we’ll be happy to assist with the next steps. Looking forward to your reply. Kindest, Joan xx **end of email** Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Denise xx
  6. CUSTOMER2026-04-10 14:17:37· email/email
    Hi There, Apologies, I was out of town. I would still like to return these items, if possible, can you please confirm? I will send you the new order number shortly.
  7. CUSTOMER2026-04-10 14:25:56· email/email
    Here is the order number: IE4XCZ0I8
  8. CUSTOMER2026-04-10 14:26:22· email/email
    I lied! Here is the order number: Order #2312412NA
  9. AGENT2026-04-11 16:00:29· email/helpdesk
    Hi Stephanie, Thank you for getting back to us and sharing your new Order #2312412NA. Your return for Order #2289257NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - TANNA Crochet Triangle Bikini Set: Top / S / Bottom / XS / Cheekiest ESTE - PIGI Neoprene Scoop Crop Bikini Set: Top / S++ / Bottom / XS / Cheekiest (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: AA046B2879592 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara
  10. AGENT2026-04-23 11:20:21· email/helpdeskINTERNAL
    4/22/2026 #2289257NA AA046B2879592 STEPHANIE CLARK ESTPIGTOPSPP 1 USPS9405550899561035894779 326805 4/23/2026 4/22/2026 #2289257NA AA046B2879592 STEPHANIE CLARK VINTANTOPS 1 USPS9405550899561035894779 326806 4/23/2026 4/22/2026 #2289257NA AA046B2879592 STEPHANIE CLARK VINTANCBOTXS 1 USPS9405550899561035894779 326807 4/23/2026 4/22/2026 #2289257NA AA046B2879592 STEPHANIE CLARK SIDPIGCBOTXS 1 USPS9405550899561035894779 326808 4/23/2026
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