Re: A shipment from order #2293209NA is out for delivery

Dear Venera, Thanks so much for reaching out! I completely understand your concern, especially while you’re away and unable to receive the parcel in person. For our customers’ protection, our courier is typically instructed not to leave parcels unattended, and shipments are sent with a signature requirement to help prevent lost or missing packages. While this information is outlined in our FAQs and included in the order and tracking confirmation emails, I completely understand how it may have been overlooked at the time. FedEx may sometimes leave parcels in a secure location, depending on local guidelines; however, we generally don’t recommend this option to minimize the risk of lost packages. If the parcel isn’t successfully delivered or collected within FedEx’s timeframe, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. That said, we can certainly submit a request to FedEx on your behalf to allow delivery without a signature. Please note that approval is subject to FedEx’s local policies, and if the parcel is left without a signature, TRIANGL and FedEx are unable to take responsibility should it be lost or stolen. If you’re comfortable proceeding with this request, please let us know where you would prefer the parcel to be left should delivery without a signature be approved (for example: front door, porch, reception, etc.), and I’ll gladly help arrange this with FedEx on your behalf. Kindest, Trish

Dear Venera, Thank you for confirming. We’ve submitted your request to FedEx to have the parcel delivered without a signature and left at the door. Please note that this request is not guaranteed, as final delivery decisions are made by FedEx based on their policies and the driver’s discretion. We recommend continuing to monitor the tracking page, where you may also see options to reschedule delivery or place the shipment on hold for pickup. Please be aware that if the parcel is delivered without a signature, TRIANGL and FedEx cannot be held responsible should it be lost or stolen. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest Anna x

Dear Venera, Thank you for getting back to us. This is Katrina from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order and we’re still waiting for their response. We can certainly submit a request to FedEx for an address change; however, please keep in mind that re-routing depends on FedEx and is not guaranteed once the parcel is in transit. Additionally, they are unable to re-route to a different state. Please also keep in mind that extra charges or fees may apply if the request is approved. As an alternative, we can request to have the package held for pickup at a FedEx location nearby. Please know we’ll continue to monitor this and follow-up until it’s resolved for you. Thank you so much for your patience and understanding. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Katrina x

Dear Venera, Thank you for your message and for letting us know your preference, we truly appreciate your flexibility, and I completely understand your urgency in getting this resolved. At this stage, we’ll need to wait for FedEx’s response regarding the available options, including delivery without a signature or the possibility of redirecting the package to another address. As soon as we hear back from them, we’ll let you know right away and guide you through the next steps. Thank you so much for your patience and understanding while we coordinate this with FedEx. Kindest, Bernadette x

If no update by April 03, pls FF up and make sure to check in with the CX too. Thanks! x #2293209NA | 518557345436 Non-signature delivery requested. Request #SFC31901250 created.

Confirmed FedEx Case# SFC31901250 - Shipment Change > Temporary Instructions; depot have been requested to deliver goods within local business hours 02.04.26. OR_Pending CLOSED Shiela (4/8/26)