Re: A shipment from order #2275403NA is on the way

Dear Leah, Thank you for your recent purchase. We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Jesselle

Please check with FedEx on Mar 31 and update CX. Thank you. Request#SFC31690718created.

FedEx UPDATE: 3/30/2026 4:04 PM FedEx Case# SFC31690718 - Tracking https://prnt.sc/iwHztd93PHbb I am afraid 471913890086 has no possession scans on the network, and does not show that FedEx have picked up the shipment or received it over the counter. Please can this be checked with the warehouse if dispatched. If the goods have been confirmed as dispatched please provide the following to ensure we complete thorough searches for the missing consignment • Full description of the item(s) • Part number • Serial number • Manufacturer • Inner and outer packaging description • Commodity • Box size • Exterior markings on box • Number of item(s) in box • Color of item(s) • Picture of item(s) • Declared value - Cost price (not sales price) Does the shipment need to be sent out for delivery or returned to the shipper if located. . Please accept my apologies for the inconvenience caused and I look forward to hearing from you.

If no update by April 08, pls FF up and make sure to check in with the CX too. Thanks! x #2275403NA | 471913890086 For detailed searching Replied to FedEx Request #SFC32150980 created.

FedEx UPDATE: Tue, Apr 7, 2026 at 5:59 pm FedEx Case# SFC32150980 - Package Research > Delivery Issue https://prnt.sc/ZpaMtYsDiiG4 I am sorry for this shipments delay. This shipment has now been cleared by the customs team in the United states. This shipment has been moved to the delivery station and will be put out foe delivery over the next 24 hours during local delivery hours.

#2275403NA | 471913890086 Delivered Tuesday, 4/7/26 at 9:07 AM Signed for by: M.Mcnickolas However, POD shows it was delivered to a different address ( snaphot: https://prnt.sc/Ueo-VZFhtTKn ). Pls confirm the status and location of this parcel. Request #SFC32349300 created.

FedEx UPDATE: Wed, Apr 8, 2026 at 3:16 pm FedEx Case# SFC32349300 - Package Research > Delivery Issue https://prnt.sc/KoxMKtPP0gYN I am sorry you have had to contact us regarding this shipment. Unfortunately there is no GPS available but the tracking shows this was delivered to 1800 ARCH ST. I do apologise for this. Has the customer confirmed they have not received the goods and this is not a neighbour? If so, please let us know and we can open a case and ask the depot to send the driver back to retrieve and deliver correctly. I do apologise for the inconvenience caused.

Dear Leah, Thank you so much for your patience while we looked into this. We’ve received confirmation that your order #2275403NA was delivered on Tuesday, 4/7/26 at 9:07 AM and signed for by M.Mcnickolas. Could you please confirm if you already have this in your possession? For now, we will be marking this ticket as solved. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish