31,243 tickets1-100

Re: Exchange Order #2276761NA

Caroline Hawkins · hawkins2772@gmail.com · Gorgias #214315869

closed
Opened
30 Mar 2026, 13:59
Closed
16 Apr 2026, 06:41
Assignee
Ja - Returns Team
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-30 13:59:30· email/email
    Hello, My exchange should have delivered on Friday, will I receive updates on my exchange order?
  2. AGENT2026-04-01 02:04:38· email/helpdesk
    Dear Caroline, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Pearl
  3. AGENT2026-04-01 02:05:24· email/helpdeskINTERNAL
    #2276761NA 2276761NAEX CLARIFICATION / EX for top / received full set in WH 3/27/2026 #2276761NA 2276761NAEX CAROLINE HAWKINS STAPEACBOTL 1 UPS1ZA006R70326894674 318908 3/30/2026 3/27/2026 #2276761NA 2276761NAEX CAROLINE HAWKINS POPPEATOPM 1 UPS1ZA006R70326894674 318909 3/30/2026
  4. AGENT2026-04-04 08:31:43· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/214714045
  5. CUSTOMER2026-04-07 13:16:32· email/email
    Hello, Yes I can confirm I have the bottoms as well as the swim bag. Will you confirm the exchange and provide updates on the shipping of this item? It's needed for an upcoming trip. Thank you
  6. AGENT2026-04-08 07:05:11· email/helpdesk
    Dear Caroline, Thank you for confirming! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Kim xx
  7. AGENT2026-04-08 07:05:57· email/helpdeskINTERNAL
    #2276761NA / 2276761NAEX PROCESSED: 4/8/2026 / New Order: 2310802NA RT: https://triangl.gorgias.com/app/ticket/214714045 https://triangl.gorgias.com/app/ticket/212285613
  8. CUSTOMER2026-04-15 14:05:20· email/email
    Hello, My exchange order still has no updates on it. This process has been unacceptable. Exchange order #2310802NA Caroline
  9. AGENT2026-04-16 06:41:50· email/helpdesk
    Dear Caroline, We're pleased to inform you that your order #2310802NA has been shipped on April 10 and was delivered on April 13. Please find your tracking details below: Order Number: #2310802NA Tracking Number: 519782159521 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=519782159521 We hope this clarifies but should you have other concerns, do not hesitate to let us know. Kindest, Ja
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