Hello,Due to a mix up our return did not have the RMA included in the package. It was shipped via UPS on Thursday from Pleasanton. What steps do we need to do to ensure it is processed? Appreciate your help. It will have my name as the sender.
Thank youTara Krekorian
AGENT2026-03-30 08:54:20· email/helpdesk
Dear Tara,
Thank you for letting us know—I completely understand, these mix-ups can happen sometimes.
To help us ensure your return is properly tracked and processed, could you please send us a copy of your return postage receipt? Specifically, we’ll need the tracking number and the courier used so we can keep an eye on its progress.
We really appreciate your cooperation! We look forward to hearing back from you!
Kindest,
Reena
AGENT2026-03-30 08:54:30· email/helpdeskINTERNAL
2268810NA / D457652868615
APPROVED 3/15/26
AGENT2026-04-01 00:59:18· email/helpdesk
Dear Tara,
We're pleased to inform you that we’ve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Nikka