CUSTOMER2026-03-29 13:35:54· email/email
Hi.
Sorry to bother you. I just wanted to check in again and see where my order is. I can't find a link for details. There were no changes needed to be made to the order, so I assumed you guys had shipped it.
Please let me know when it will arrive.
Order #2287178NA
AGENT2026-03-29 15:33:07· email/helpdesk
Dear Chloe,
Thank you for your recent purchase.
We’re very sorry for the delay in receiving your order. I completely understand how frustrating it must be not having any tracking updates.
We’ve contacted our shipper to follow up on the dispatch status and will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Trish
AGENT2026-03-29 15:33:13· email/helpdeskINTERNAL
If no TN update by March 31, pls FF up and make sure to check in with the CX too. Thanks! x
#2287178NA
This was previously placed on hold
then requested to proceed with processing
Missing TN
Not found in Extensiv
Added to Request Sheet
AGENT2026-04-03 22:20:26· email/helpdesk
Dear Chloe,
Thank you so much for your patience while we looked into this for you.
Unfortunately, we have received many orders for the VINCA - CASSI in Bottom / XS / Cheeky and have since run out of stock. We're in the process of securing more, but the ETA for this style is still to be determined.
We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Please let us know.
We await your reply!
Kindest,
Trish
CUSTOMER2026-04-07 00:37:42· email/email
Hello,
Do you have a size small? That would be great if so. Please let me know. I ordered this as a gift. I would love to get it if you guys have an update for me?
AGENT2026-04-07 05:45:04· email/helpdesk
Dear Chloe,
Thank you for getting back to us.
Upon checking, we have received many orders for the VINCA - CASSI in Bottom / S / Cheeky and have also since run out of stock. We're in the process of securing more, but the ETA for this style is still to be determined.
We might have an ETA within the next 2 - 3 days. Are you still willing to wait for an update from us then? Please let us know.
Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement.
We await your reply!
Kindest,
Katrina x
CUSTOMER2026-04-07 13:55:09· email/email
Hello,
I'm willing to wait a couple days for an update. Please let me know as soon as possible.
AGENT2026-04-07 15:34:48· email/helpdesk
Dear Chloe,
Thank you for getting back to us! I'm Anna from Triangl's Orders team and I will be assisting you.
We're glad to know you've chosen to wait for your order. Allow us to get back to you in 2-3 days with an update.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
Have a great day!
Kindest,
Anna x
CUSTOMER2026-04-13 01:29:50· email/email
Hello.
Reminder of order 2287178NA
Is there any update on the bathing suit?
Please let me know.
Thank you,
Chloe pevarnek
AGENT2026-04-13 02:47:41· email/helpdesk
Dear Chloe,
Thank you for reaching out to us.
Unfortunately, the VINCA - CASSI in Bottom / S / Cheeky is still out of stock. We might have an ETA within the next 2 - 3 days. Are you still willing to wait for an update from us then? Please let us know.
Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement.
We await your reply!
Kindest,
Bernadette x
CUSTOMER2026-04-13 16:28:43· email/email
Hello,
Here are 3 selections that would work as alternatives
1.
VINCA - DORE PINK TRIANGLE BIKINI SET
2.
VINCA - MATO RED TRIANGLE BIKINI SET
3.
DARA - PETALI PINK TRIANGLE BIKINI SET
They are all the same prize as my original.
Top - S
Bottom - S
Please let me know which one works.
AGENT2026-04-13 18:34:53· email/helpdesk
Dear Chloe,
Thank you so much for sending through your options. I really appreciate it! Trish here, stepping in while Bernadette is offline.
I’m happy to confirm that all three styles you selected are currently available in Top S / Bottom S (Cheeky), so you’re good to go with any of them!
Could you please let me know which one you’d like us to proceed with as your final choice?
VINCA - DORE Pink Triangle Bikini Set
VINCA - MATO Red Triangle Bikini Set
DARA - PETALI Pink Triangle Bikini Set
As soon as we have your confirmation, we’ll arrange this for you right away.
Kindest,
Trish
CUSTOMER2026-04-15 15:36:44· email/email
Hello!
Could I please do the VINCA - DORE PINK triangle bikini set please
Thank you so much.
AGENT2026-04-15 16:37:05· email/helpdesk
Hi Chloe,
It's Jesselle here again from Triangl's Orders team with an update for you about your order #2287178NA.
We removed your original order from our system but do not panic! We created a new one with your preferences. Your new order number is #2315560NA and it is for the following:
VINCA - DORE Pink Triangle Bikini Set S in Top/ S (Cheeky) Bottom
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle x