Re: help with return

Dear Pam, We have received your Exchange Request for Order #2284046NA! We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. Also, should there be any changes to your shipping address, please send us the new address in this format: Recipient: Company (if applicable): Address: Apartment/suite No.(if applicable): City: State: ZIP/Postal Code: Country: Contact Number: We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Kiara xx

PENDING APPROVAL / 2284046NA / CLARIFY EX ITEMS

Dear Pam, Thank you for your response, and we're glad to assist. We'd love to help you with the exchange, but unfortunately, the VINCA - BANC bottom L / Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We understand how frustrating this must be, and we apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2284046NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

VINBAN2TOPL 31 , VINBAN2ABOTL 28 / AOOS

Hi Pam, Unfortunately, the VINCA - BISC Top L / Bottom L Cheeky is out of stock while the VINCA - BANC Top L / Bottom L Cheeky & VINCA - JOLY Bottom L Cheeky are also almost out of stock and may no longer be available once you’ve sent your items back. We would still like to offer the choice for you to make a repurchase on our website to secure the stock for items you want. Here is the updated free shipping code to waive the shipping cost of your new order: EXCHANGE-TRIANGL-13 You have a 48-hour window to apply the code. Please take note that it can be used only once, and you need to order a full set (top+bottom). Once you've placed your new order, please share the order number with us, and we'll provide you with the complete return instructions. If you want to choose another style, please let us know another top 3 choices (of the same price as your original order) (Style + Top/Bottom sizes + bottom shape if applicable) and we will check availability. We look forward to your confirmation! Kindest, Jetz

PENDING APPROVAL / 2284046NA / AOOS & OOS VINBAN2TOPL 26 VINBAN2ABOTL 26 NVINJOLTOPL58 NVINJOLABOTL 20 VINBIS2TOPL 0 VINBIS2ABOTL 0

Hi Pam, Thank you for getting back in touch. At the moment, we don't offer store credit. For this instance, we will process your exchange right away as soon as we receive your proof of postage within 24 hours to secure the items you want right away. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - BANC Blue Triangle Bikini Set: Top / M / Bottom / m / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - BANC Blue Triangle Bikini Set: Top / L / Bottom / L / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2284046NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara

2284046NA / 2284046NAEX VINBAN2TOPL 26 VINBAN2ABOTL 26 POP IN 24 HRS

Dear Pam, Thanks for sending this through! We're pleased to inform you that your exchange for VINCA - BANC L/L CHEEKY has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Reena

2284046NA / 2284046NAEX EX PROCESSED 4/4/26 NEW ORDER #2308051NA SD 4/2/26 / TN 9500116296636092816505

WH 4/6/2026 #2284046NA N/A ELLA BERNSTEIN VINBAN2TOPM 1 USPS9500116296636092816505 322431 4/8/2026 4/6/2026 #2284046NA N/A ELLA BERNSTEIN VINBAN2ABOTM 1 USPS9500116296636092816505 322432 4/8/2026 ____ 2308051NA DOP April 4, 2026 -Cx ff up, no tracking info yet -kindly assist the cx, thx

Dear Pam, We're pleased to inform you that your order #2308051NA has been shipped. Please find your tracking details below: Order Number: #2308051NA Tracking Number: 519782142033 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=519782142033 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Anna