[Global-e Merchant Support - Request received] ''Delivered but not received - DHL 6853473620 (Order GE11624946959HK / #2289048NA)''

##- Please type your reply above this line -## Hello and thank you for contacting us. This is an automated response confirming that your request ''5580231'', has been received and is being reviewed by one of our customer service team. -------------------------------- This email is a service from Global-e Merchant Support. [VZKKXJ-9E27Z]

##- Please type your reply above this line -## The ticket (5580231) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Customer Services, Apr 2, 2026, 00:32 GMT+3 Hi team, Thanks for your email! I have forwarded these to DHL for further investigation. Please note that due to public holidays in Hong Kong, (03 Apr - 07 Apr), there may be a slight delay with DHL's response for this enquiry. We appreciate your patience in the meantime.

##- Please type your reply above this line -## The ticket (5580231) has been updated. To add additional comments, reply to this email. ---------------------------------------------- TRIANGL â€" CS CONTACT(2/2) + ORDERS TEAM/CS DISPUTES CONTACT(1/1), Apr 2, 2026, 16:51 GMT+3 Hi Asher and Team, Thank you for the update, I appreciate you forwarding this to DHL for further investigation. As requested, please find attached below the completed Declaration of Non-Receipt (DOH) form for your reference. I understand there may be slight delays due to the public holidays in Hong Kong, and I appreciate your patience in the meantime. Please let me know if anything further is needed from my end to assist with the investigation. Looking forward to your update.

##- Please type your reply above this line -## The ticket (5580231) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Customer Services, Apr 9, 2026, 02:12 GMT+3 Hi Coming back to you on this. We are still working on your inquiry and will be sure to get back to you soon. Thank you for your patience and apologies for the delay.

##- Please type your reply above this line -## The ticket (5580231) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Customer Services, Apr 10, 2026, 02:23 GMT+3 Hi team, Please be informed, as per DHL this shipment was delivered correctly. As per GPS, it is the same as waybill location. Additionally, as per courier report, this shipment was delivered to the person who answered the door. Unfortunately, we cannot declare this lost. Please let me know if I can help with anything else.