9,381 tickets1-100

Re: Can I track my order, 2302762NA Ana Tate, jrosetate4@gmail.com, > How long does shipping take? Orde ...

Ana Tate · jrosetate4@gmail.com · Gorgias #214584697

closed
Opened
31 Mar 2026, 17:58
Closed
2 Apr 2026, 01:20
Assignee
Katrina - Orders
Order
2302948
customer careordor_order statusor_tracking adviseorderstrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-31 17:58:48· chat/gorgias_chat
    Can I track my order
  2. AI_AGENT2026-03-31 17:59:04· chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with tracking your order. Please hold on for a moment while I transfer the chat. You can also leave your email address here if you'd like, and the team will get back to you swiftly. Typically, the waiting time for a response in chat is about 1 minute.
  3. AGENT2026-03-31 18:00:04· chat/helpdesk
    Hi! I’m Anna, and I’ll be helping you from here.
  4. AGENT2026-03-31 18:00:12· chat/helpdesk
    May I have the order number, full name, and email used upon purchase?
  5. CUSTOMER2026-03-31 18:01:08· chat/gorgias_chat
    2302762NA Ana Tate, jrosetate4@gmail.com
  6. AGENT2026-03-31 18:01:49· chat/helpdesk
    Thanks! One moment, please.
  7. AGENT2026-03-31 18:02:22· chat/helpdesk
    Thank you for waiting!
  8. AGENT2026-03-31 18:03:13· chat/helpdesk
    Upon checking, your order hasn't been shipped yet. However, it will be shipped within 24 hours. A separate email with tracking details will be sent once the package has been shipped.
  9. AGENT2026-03-31 18:05:11· chat/helpdesk
    Sorry, are you still there?
  10. AGENT2026-03-31 18:07:59· chat/helpdesk
    It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx
  11. CUSTOMER2026-04-01 20:46:37· chat/gorgias_chat
    > How long does shipping take? Orders are dispatched from our warehouse and usually arrive within 3–5 business days. In rare cases, customs or courier delays may affect delivery, but most orders arrive right on time. You’ll get a tracking link as soon as your order ships. ✨ Still have questions? I’m here to help! > Yes Sure! What else can I help you with? > Wil I get my package before my trip?
  12. AGENT2026-04-01 20:47:15· chat/helpdesk
    Hi there! I'm Kelly, and I'll be assisting you with your inquiry.
  13. AGENT2026-04-01 20:47:31· chat/helpdesk
    It may take 7 working days (Monday- Friday) or less to arrive after placing the order, if without any occasional customs or courier delays.
  14. CUSTOMER2026-04-01 20:48:10· chat/gorgias_chat
    I placed it 3 days ago and I leave in 6 days
  15. AGENT2026-04-01 20:48:44· chat/helpdesk
    Noted, will check your order. What's your order number, please.
  16. CUSTOMER2026-04-01 20:49:52· chat/gorgias_chat
    Here you go 2302948NA
  17. AGENT2026-04-01 20:50:28· chat/helpdesk
    Thank you so much. What's the best email address to reach you?
  18. CUSTOMER2026-04-01 20:51:07· chat/gorgias_chat
    Jrosetate4@gmail.com
  19. AGENT2026-04-01 20:51:35· chat/helpdesk
    Noted. Your concern has been forwarded to the Orders Team to confirm the status of your order. You will hear from them within 24 hours. Kindly monitor your spam and junk folder too.
  20. AGENT2026-04-01 20:52:09· chat/helpdeskINTERNAL
    Hi, order status. Thank you - 2302948NA - Jrosetate4@gmail.com
  21. CUSTOMER2026-04-01 20:52:24· chat/gorgias_chat
    Will they tell me when my order will arrive? So I can know if it will arrive before my trip?
  22. AGENT2026-04-01 20:53:00· chat/helpdesk
    Yes, they will :) Ideally, the Orders Team will send you an email with the tracking number information.
  23. AGENT2026-04-01 20:53:37· chat/helpdesk
    However, upon checking there's no shipping status available yet. Ideally, it will take us 1-2 business days to dispatch an order.
  24. AGENT2026-04-01 20:53:59· chat/helpdesk
    Rest assured that the Orders Team will get back to you via email fur further update.
  25. AGENT2026-04-01 20:54:20· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  26. AGENT2026-04-01 20:56:03· chat/helpdesk
    I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions. Have an awesome day/night. xx
  27. AGENT2026-04-02 01:20:49· email/helpdesk
    Dear Ana, Thank you for reaching out to us. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. We're pleased to inform you that your order #2302948NA has been shipped. Please find your tracking details below: Order Number: #2302948NA Tracking Number: 519782094965 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=519782094965 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Katrina x
Replies are sent through Open Doors, so they stay on the customer record.