CUSTOMER2026-03-29 05:52:25· chat/gorgias_chat
> What is your refund and exchange policy?
We’re happy to offer returns and exchanges within 14 days of receiving your order.
During the festive period, all orders placed from 3 December 2025 will have until 8 January 2026 to request a return.
To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered.
If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes).
✨ Ready to start? You can easily initiate your return through our Return Portal
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> I want to speak to someone
AI_AGENT2026-03-29 05:52:34· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
If you prefer, you can leave your email address, and our team will get back to you. The expected waiting time for a response in chat is about 1 minute.
AGENT2026-03-29 05:53:10· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
CUSTOMER2026-03-29 05:53:19· chat/gorgias_chat
Hi Anna
AGENT2026-03-29 05:53:37· chat/helpdesk
Hello! How can I help?
CUSTOMER2026-03-29 05:53:41· chat/gorgias_chat
i placed an order and recieved it a few days ago under the email dermelkonian.rosa@gmail.com
CUSTOMER2026-03-29 05:53:55· chat/gorgias_chat
can u lemme know until when do i have to return it
CUSTOMER2026-03-29 05:54:08· chat/gorgias_chat
im still thinking, i want to return and other piece instead
AGENT2026-03-29 05:54:16· chat/helpdesk
I'm sorry to hear you have to return.
AGENT2026-03-29 05:54:36· chat/helpdesk
You have 14 days from the date you received your items to submit a return/exchange request.
CUSTOMER2026-03-29 05:55:01· chat/gorgias_chat
can i exchange it with another set or i have to return and place another new order?
AGENT2026-03-29 05:55:19· chat/helpdesk
Yes, you can.
CUSTOMER2026-03-29 05:55:29· chat/gorgias_chat
whats the process
AGENT2026-03-29 05:56:36· chat/helpdesk
You can submit your request here: https://triangl.com/en-ae/a/returns
AGENT2026-03-29 05:56:54· chat/helpdesk
In the notes section, you can write the new set you'd like to get in exchange plus your sizes.
CUSTOMER2026-03-29 05:57:11· chat/gorgias_chat
Alright I see
CUSTOMER2026-03-29 05:57:31· chat/gorgias_chat
thanks a lot and can i add another set with it
CUSTOMER2026-03-29 05:57:39· chat/gorgias_chat
ill make a seperate payment for it
AGENT2026-03-29 05:58:01· chat/helpdesk
I'm not sure if that's possible, but you can add that to your request.
CUSTOMER2026-03-29 05:58:18· chat/gorgias_chat
alright perfect and maybe they can send me a payment link
CUSTOMER2026-03-29 05:58:24· chat/gorgias_chat
thanks
AGENT2026-03-29 05:58:34· chat/helpdesk
You're welcome! Can I help you with anything else?
CUSTOMER2026-03-29 05:58:43· chat/gorgias_chat
thats it have a nice day
AGENT2026-03-29 05:58:54· chat/helpdesk
Feel free to let us know if you need anything else. Thanks and have a great day! x