Hi,
I'm so sorry to bother but I just wanted to ask if there was any way
possible for me to get the rectangular bag for the white and black swim
suit. It was sent in a different bag than I expected. Which I still do love
but the original bag makes it much easier to store the suit itself. Thank
you for your help in advance!
AGENT2026-04-16 11:00:47· email/helpdesk
Dear Amiya,
Thank you so much for reaching out.
We’d be happy to check this for you. Could you please send us a photo of the bag/pouch you received, along with your VINCA - PANDA WHITE Neoprene Triangle swimsuit? This will help us verify and assist you better.
Looking forward to your reply!
Kindest,
Gelou
AGENT2026-04-23 11:24:43· email/helpdesk
Dear Amiya,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding photo of the bag/pouch you received, along with your VINCA - PANDA WHITE Neoprene Triangle swimsuit and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Kiara
Replies are sent through Open Doors, so they stay on the customer record.