9,381 tickets1-100

Conversation with Customer #516669455

Unknown · Gorgias #219216443

closed
Opened
30 Apr 2026, 23:09
Closed
1 May 2026, 00:00
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Unassigned
customer caresiztrianglai_answeredai_closeai_handoverai_processingai_snoozesender-anonymouschannel-chat

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  1. CUSTOMER2026-04-30 23:09:34· chat/gorgias_chat
    help with sizing
  2. AI_AGENT2026-04-30 23:09:56· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you please provide your measurements (such as bust, underbust, waist, hips, and height) or your usual clothing size? Also, let us know if you're looking at a specific product type like a one-piece swimsuit, bikini tops or bottoms, or other clothing. This will help me recommend the best size for your needs. You can also check our full size guide here for more details: [https://triangl.com/pages/size-guide](https://triangl.com/pages/size-guide)
  3. CUSTOMER2026-04-30 23:10:36· chat/gorgias_chat
    waist is 78 cm, hip is 97 cm, low waist is 88 cn. Height is 5 feet 5 inches
  4. CUSTOMER2026-04-30 23:10:43· chat/gorgias_chat
    look at normal bottoms - should I get a medium or large
  5. AI_AGENT2026-04-30 23:11:02· chat/api
    Based on your waist measurement of 78 cm and hip measurement of 97 cm, for our Normal Fit bottoms, the recommended size would be Large. This size matches the size chart where Large fits waists of 75–78 cm and hips of 105–109 cm. Although your hips are slightly below the range for Large, the waist fits the upper limit, so Large would be the better choice for comfort.
  6. CUSTOMER2026-04-30 23:11:58· chat/gorgias_chat
    do the bottoms stretch
  7. AI_AGENT2026-04-30 23:12:18· chat/api
    Our Normal Fit bottoms have a fabric blend that includes spandex, offering moderate stretch for comfort. They provide a secure and supportive fit rather than a very stretchy one, so the elasticity is moderate to give you a comfortable snug fit without being loose.
  8. CUSTOMER2026-04-30 23:12:48· chat/gorgias_chat
    for the sert terry towellinig mini dress would you recommend the M/L size
  9. AI_AGENT2026-04-30 23:13:08· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here if you prefer, so our team can reach out to you directly. The typical waiting time for a response in chat is around 1 minute.
  10. AGENT2026-04-30 23:13:25· chat/helpdesk
    Hi!
  11. AGENT2026-04-30 23:13:34· chat/helpdesk
    You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
  12. CUSTOMER2026-04-30 23:13:59· chat/gorgias_chat
    great thanks - was wondering what would be the preferred size for the sert terry towelling mini dress
  13. AGENT2026-04-30 23:14:01· chat/helpdesk
    What’s your usual size for a non push up bra and your general bottom size, please?
  14. CUSTOMER2026-04-30 23:14:34· chat/gorgias_chat
    32A; my measurements are 74 cm underbust and 88cm overbust
  15. CUSTOMER2026-04-30 23:15:07· chat/gorgias_chat
    my sizing for bottoms is about 78 cm/hip 97 cm/waist 88 cm; i generally wear a 26 in womens jeans
  16. AGENT2026-04-30 23:15:29· chat/helpdesk
    Thanks! Can you also check the tags of all your bottoms that you wear in general and provide me sizes as 0, 2, 4, 6, 8, and 10 US?
  17. CUSTOMER2026-04-30 23:16:18· chat/gorgias_chat
    i'm usually a 4? my size is usually not in 0, 2, 4, 6, 8, or 10 US
  18. AGENT2026-04-30 23:17:25· chat/helpdesk
    Alrighty!
  19. AGENT2026-04-30 23:18:49· chat/helpdesk
    Let me check this for you.
  20. AGENT2026-04-30 23:23:05· chat/helpdesk
    Thank you for waiting. Have you bought from TRIANGL previously? If so, what size were you?
  21. CUSTOMER2026-04-30 23:23:22· chat/gorgias_chat
    yes I bought an xs top and s normal bottoms - both are too small for me
  22. AGENT2026-04-30 23:25:17· chat/helpdesk
    In what style?
  23. CUSTOMER2026-04-30 23:26:30· chat/gorgias_chat
    MAIA - PALOS
  24. CUSTOMER2026-04-30 23:26:44· chat/gorgias_chat
    and ESTE - SPARKLE
  25. AGENT2026-04-30 23:26:52· chat/helpdesk
    Noted.
  26. AGENT2026-04-30 23:27:38· chat/helpdesk
    Also, what kind of measuring tape are you using?
  27. CUSTOMER2026-04-30 23:27:49· chat/gorgias_chat
    the soft kind
  28. AGENT2026-04-30 23:28:00· chat/helpdesk
    Do you still have it?
  29. CUSTOMER2026-04-30 23:28:05· chat/gorgias_chat
    yes
  30. AGENT2026-04-30 23:28:24· chat/helpdesk
    Great! Can you remeasure, please? Just a reminder when measuring, the tape should fit comfortably. Not too loose, not too tight.
  31. CUSTOMER2026-04-30 23:28:41· chat/gorgias_chat
    I had just measured 15 min ago
  32. CUSTOMER2026-04-30 23:28:45· chat/gorgias_chat
    I need to remeasure?
  33. AGENT2026-04-30 23:28:45· chat/helpdesk
    - For the bust: wrap the measuring tape around the most protruding part of the bust. - For the underbust: allow the tape to slide to its most comfortable yet snug position around the ribcage. This is where the band of the bra normally sits. - For the hips: wrap the tape on the biggest part or the most protruding part of the bum. - For the lower waist: measure around 2-3 inches below the belly button. This is normally where the waist band of the bikini should sit. - For the waist: measure the thinnest part of the stomach.
  34. AGENT2026-04-30 23:28:57· chat/helpdesk
    If you can, please.
  35. AGENT2026-04-30 23:29:34· chat/helpdesk
    Because 32A falls under XS top, while the bust measurement is closer to M.
  36. AGENT2026-04-30 23:33:38· chat/helpdesk
    Hi. Are we still connected?
  37. CUSTOMER2026-04-30 23:34:04· chat/gorgias_chat
    bust: 87 cm/ underbust 77cm
  38. AGENT2026-04-30 23:34:51· chat/helpdesk
    Noted. How about your hips, waist, and lower waist?
  39. CUSTOMER2026-04-30 23:36:41· chat/gorgias_chat
    hip: 98cm; low wait 89cm; 78 cm waist
  40. AGENT2026-04-30 23:36:55· chat/helpdesk
    Thank you!
  41. AGENT2026-04-30 23:37:06· chat/helpdesk
    Can you also let me know your usual top size in clothing?
  42. CUSTOMER2026-04-30 23:37:21· chat/gorgias_chat
    S or XS
  43. CUSTOMER2026-04-30 23:37:49· chat/gorgias_chat
    sorry just S
  44. AGENT2026-04-30 23:39:06· chat/helpdesk
    Alright.
  45. AGENT2026-04-30 23:40:45· chat/helpdesk
    Upon checking, your measurements are closer to S and M.
  46. CUSTOMER2026-04-30 23:41:15· chat/gorgias_chat
    so for the MINNI - SERT Terry Towelling Mini Dress
  47. AGENT2026-04-30 23:41:16· chat/helpdesk
    If you want a tighter fit, you may go with XS/S. But if you want a bit of a loose fit, you may consider M/L.
  48. CUSTOMER2026-04-30 23:41:31· chat/gorgias_chat
    i see thank you - will it shrink in the wash?
  49. CUSTOMER2026-04-30 23:42:15· chat/gorgias_chat
    also i want to purchase the MAIA - AZURE SPARKLE Crop Bikini Set and MAIA - GARA Textured Scoop Bikini Set
  50. CUSTOMER2026-04-30 23:42:22· chat/gorgias_chat
    what sizes would you recommend for the tops and bottoms?
  51. AGENT2026-04-30 23:43:25· chat/helpdesk
    Nope. They don't shrink and they are hand-washed only.
  52. CUSTOMER2026-04-30 23:44:14· chat/gorgias_chat
    ok thanks - what size would you recommend for the top and bottoms of the MAIA - AZURE SPARKLE Crop Bikini Set and MAIA - GARA Textured Scoop Bikini Set
  53. CUSTOMER2026-04-30 23:44:19· chat/gorgias_chat
    I would like a normal bottom coverage
  54. AGENT2026-04-30 23:45:11· chat/helpdesk
    Those are lovely sets!
  55. AGENT2026-04-30 23:46:32· chat/helpdesk
    To confirm, when did you purchase your Maia Palos and Este Sparkle?
  56. CUSTOMER2026-04-30 23:47:07· chat/gorgias_chat
    April 2024
  57. AGENT2026-04-30 23:47:30· chat/helpdesk
    Oh, I see. And you mentioned that XS top and S bottom are both too small right?
  58. AGENT2026-04-30 23:47:41· chat/helpdesk
    Are they uncomfortable or just less coverage?
  59. CUSTOMER2026-04-30 23:47:51· chat/gorgias_chat
    yes
  60. CUSTOMER2026-04-30 23:48:24· chat/gorgias_chat
    both uncomfortable and less coverage
  61. AGENT2026-04-30 23:48:34· chat/helpdesk
    Got it.
  62. AGENT2026-04-30 23:50:20· chat/helpdesk
    For Maia Gara and Maia Azure Sparkle, I recommend the S top and S bottom based on your measurements.
  63. CUSTOMER2026-04-30 23:50:51· chat/gorgias_chat
    but the S bottom was too small for me?
  64. CUSTOMER2026-04-30 23:51:53· chat/gorgias_chat
    the sizing chart seemed to suggest I was a medium or Large bottom
  65. AGENT2026-04-30 23:52:07· chat/helpdesk
    Kindly note that we updated our sizing last year, and it's slightly bigger now compared to our old sizing.
  66. CUSTOMER2026-04-30 23:52:39· chat/gorgias_chat
    so is the chart incorrect?
  67. CUSTOMER2026-04-30 23:53:09· chat/gorgias_chat
    the chart says that a 78cm waist is for a largee
  68. AGENT2026-04-30 23:53:51· chat/helpdesk
    For the Maia style, lower waist and hips are more important.
  69. AGENT2026-04-30 23:54:18· chat/helpdesk
    Since you mentioned that your usual bottom size is 4, the closest size would be S.
  70. CUSTOMER2026-04-30 23:54:53· chat/gorgias_chat
    how much bigger is a M compared to a S?
  71. AGENT2026-04-30 23:55:18· chat/helpdesk
    S ideally fits US 4-6, while M is for 8-10.
  72. CUSTOMER2026-04-30 23:55:52· chat/gorgias_chat
    for the top, is the S+ and S the difference is the cup size?
  73. AGENT2026-04-30 23:55:59· chat/helpdesk
    If you have a bigger bum or wider hips compared to your usual size, you may consider the M bottom.
  74. AGENT2026-04-30 23:56:46· chat/helpdesk
    Yes, correct.
  75. CUSTOMER2026-04-30 23:56:55· chat/gorgias_chat
    ok thank you
  76. AGENT2026-04-30 23:57:02· chat/helpdesk
    S and S+ have the same underbust size. They just differ in the cup size.
  77. CUSTOMER2026-04-30 23:57:04· chat/gorgias_chat
    what is your exchange policy in case the size does not fit?
  78. AGENT2026-04-30 23:57:57· chat/helpdesk
    You may request for a return or exchange as long as the bikini requirements are met. We have a great 14 days returns policy, you may check all details here: https://triangl.com/a/returns
  79. CUSTOMER2026-04-30 23:58:10· chat/gorgias_chat
    ok thank you
  80. AGENT2026-04-30 23:59:07· chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  81. CUSTOMER2026-05-01 00:00:10· chat/gorgias_chat
    no thanks!
  82. AGENT2026-05-01 00:00:19· chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
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