Conversation with Katie Handlmaier

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you please verify your identity using the verification button? This will allow us to locate your order and check the delivery status of your TRIANGL packages that are delayed beyond the expected delivery date. Thank you for your cooperation 💛

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I checked the delivery status of your two most recent TRIANGL orders (#2305748NA and #2305731NA). Both packages were estimated to arrive by April 8th, 2026, but unfortunately, the last carrier update shows "Return to Shipper" due to failed delivery attempts. Here are the tracking numbers for your reference: * 519782121311 * 519782122031 I understand this is frustrating, and I sincerely apologize for the inconvenience. I've escalated this issue to our Customer Care team to investigate further and resolve it for you. Thank you for your patience, Katie!

Hello Katie x

Michelle here. I'm so sorry to hear about this.

Just checking, are these the order numbers? #2305748NA and #2305731NA

Got it. As per the tracking pages, FedEx tried to deliver but no one is home to receive the packages. And now both orders are being returned to us.

https://www.fedex.com/fedextrack/?trknbr=519782122031

https://www.fedex.com/fedextrack/?trknbr=519782121311

Regardless, I've noted that you didn't receive any confirmation that they were being returned to shipper.

Reporting this now to our Orders Team so they could check if the packages have already arrived back to our warehouse. They will also assist you further with refund.

Please expect to hear from them via email within today up to 24 hours.

Our Orders Team will assist you with the refund and send the next steps.

In the meantime, is there anything else I can be of help?

Thanks heaps, Katie! Feel free to chat with us here anytime you need help.

Have a lovely Friday xx

#2305748NA and #2305731NA: RTS "they were not delivered to me and i also didnt receive any confirmation that they were returned to the shipper and i would like a refund to be issued"

Dear Katie, Thanks for reaching out to us! Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. I’m really sorry to hear that you didn’t receive your orders. I completely understand how frustrating that must be. Upon checking, both your parcels have been returned to us because FedEx attempted to complete the delivery multiple times to no avail. FedEx also left door tags with instructions for redelivery or collection. You can view the shipment’s travel history by clicking on these links: #2305748NA - https://www.fedex.com/fedextrack/?trknbr=519782121311 #2305731NA - https://www.fedex.com/fedextrack/?trknbr=519782122031 We've gone ahead and processed your refund for the item cost, less a USD 20 administration fee in line with our return policy. Your refund transaction IDs are 22703652 (#2305748NA) and 22703655 (#2305731NA). The funds should appear in your account within 3–7 business days, depending on your card provider. If you’d still like your Triangl pieces, you’re very welcome to place a new order on our website. We appreciate your understanding and hope to have you shop with us again soon. If you have any other questions regarding your order, please don’t hesitate to reach out, and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish