CUSTOMER2026-04-03 19:54:25· chat/gorgias_chat
Hello I have emailed you guys about a refund and no one got back to me
AI_AGENT2026-04-03 19:54:41· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
To assist you with your refund request, could you please verify your identity by using the verification button? This will allow us to locate your order and refund details more quickly. Thank you!
AI_AGENT2026-04-03 19:55:04· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-04-03 19:55:36· chat/api
Thanks for verifying your identity, Paige!
I see that your order #2287137NA was delivered on 2026-03-23. Returns and refund requests need to be made within 14 days of receiving the order. Since it has been over 10 days since delivery, could you please confirm if you have already initiated the return or have a return authorization (RA) number?
If you haven't started a return yet, I can provide you with our Returns Portal link to begin the process.
I'm here to help, so please let me know how you'd like to proceed!
CUSTOMER2026-04-03 19:56:02· chat/gorgias_chat
I have tried reaching out to get a return authorization number and no one got back to me
AI_AGENT2026-04-03 19:56:11· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is about 1 minute.
CUSTOMER2026-04-03 19:57:27· chat/gorgias_chat
Thank you
AGENT2026-04-03 19:58:32· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today.
CUSTOMER2026-04-03 19:59:15· chat/gorgias_chat
Hello i tried returning my bathing suit and no one got back to me with a return number
AGENT2026-04-03 19:59:32· chat/helpdesk
Sorry to know that you haven't got an update. Let me check this for you.
AGENT2026-04-03 19:59:52· chat/helpdesk
2287137NA - are you referring to this order number?
CUSTOMER2026-04-03 20:00:05· chat/gorgias_chat
Well now I’m super annoyed because I don’t even know if you guys are going to accept the return because it’s 4pm on a Friday
CUSTOMER2026-04-03 20:00:08· chat/gorgias_chat
Yes
AGENT2026-04-03 20:02:14· chat/helpdesk
I understand, we apologize for the delay in responding to your email as they are receiving high volume of requests at this season.
No worries, I have submitted a follow up request regarding your refund request. Allow them to get back to you within 24 hours.
CUSTOMER2026-04-03 20:02:44· chat/gorgias_chat
Well by the time they get back to me it’s going to be over two weeks
CUSTOMER2026-04-03 20:02:49· chat/gorgias_chat
So I hope they still accept the return
CUSTOMER2026-04-03 20:03:10· chat/gorgias_chat
Because that’s really poor customer service
CUSTOMER2026-04-03 20:03:43· chat/gorgias_chat
Thank you for reaching out to them I look forward to their response
AGENT2026-04-03 20:03:46· chat/helpdesk
The delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return. Also, the 14 days start from the day you've received the item.
CUSTOMER2026-04-03 20:04:07· chat/gorgias_chat
Great thank you I appreciate the help
AGENT2026-04-03 20:04:11· chat/helpdesk
Rest assures that they will contact you via email for further assistance.
AGENT2026-04-03 20:04:27· chat/helpdesk
Thank you so much for understanding.
Do you have any other concerns that I can help you with?
CUSTOMER2026-04-03 20:04:35· chat/gorgias_chat
No thank uou
CUSTOMER2026-04-03 20:04:37· chat/gorgias_chat
You
AGENT2026-04-03 20:05:03· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-04-03 20:05:34· chat/helpdeskINTERNAL
hello, for refund ff up. Thanks
- 2287137NA
- related ticket : https://triangl.gorgias.com/app/ticket/214734225
AGENT2026-04-03 22:46:05· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/214734225