CUSTOMER2026-04-03 19:54:25路 chat/gorgias_chat
Hello I have emailed you guys about a refund and no one got back to me
AI_AGENT2026-04-03 19:54:41路 chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We鈥檙e happy to help.
To assist you with your refund request, could you please verify your identity by using the verification button? This will allow us to locate your order and refund details more quickly. Thank you!
AI_AGENT2026-04-03 19:55:04路 chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-04-03 19:55:36路 chat/api
Thanks for verifying your identity, Paige!
I see that your order #2287137NA was delivered on 2026-03-23. Returns and refund requests need to be made within 14 days of receiving the order. Since it has been over 10 days since delivery, could you please confirm if you have already initiated the return or have a return authorization (RA) number?
If you haven't started a return yet, I can provide you with our Returns Portal link to begin the process.
I'm here to help, so please let me know how you'd like to proceed!
CUSTOMER2026-04-03 19:56:02路 chat/gorgias_chat
I have tried reaching out to get a return authorization number and no one got back to me
AI_AGENT2026-04-03 19:56:11路 chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is about 1 minute.
CUSTOMER2026-04-03 19:57:27路 chat/gorgias_chat
Thank you
AGENT2026-04-03 19:58:32路 chat/helpdesk
Hi! Kelly here, and I鈥檒l be helping you today.
CUSTOMER2026-04-03 19:59:15路 chat/gorgias_chat
Hello i tried returning my bathing suit and no one got back to me with a return number
AGENT2026-04-03 19:59:32路 chat/helpdesk
Sorry to know that you haven't got an update. Let me check this for you.
AGENT2026-04-03 19:59:52路 chat/helpdesk
2287137NA - are you referring to this order number?
CUSTOMER2026-04-03 20:00:05路 chat/gorgias_chat
Well now I鈥檓 super annoyed because I don鈥檛 even know if you guys are going to accept the return because it鈥檚 4pm on a Friday
CUSTOMER2026-04-03 20:00:08路 chat/gorgias_chat
Yes
AGENT2026-04-03 20:02:14路 chat/helpdesk
I understand, we apologize for the delay in responding to your email as they are receiving high volume of requests at this season.
No worries, I have submitted a follow up request regarding your refund request. Allow them to get back to you within 24 hours.
CUSTOMER2026-04-03 20:02:44路 chat/gorgias_chat
Well by the time they get back to me it鈥檚 going to be over two weeks
CUSTOMER2026-04-03 20:02:49路 chat/gorgias_chat
So I hope they still accept the return
CUSTOMER2026-04-03 20:03:10路 chat/gorgias_chat
Because that鈥檚 really poor customer service
CUSTOMER2026-04-03 20:03:43路 chat/gorgias_chat
Thank you for reaching out to them I look forward to their response
AGENT2026-04-03 20:03:46路 chat/helpdesk
The delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return. Also, the 14 days start from the day you've received the item.
CUSTOMER2026-04-03 20:04:07路 chat/gorgias_chat
Great thank you I appreciate the help
AGENT2026-04-03 20:04:11路 chat/helpdesk
Rest assures that they will contact you via email for further assistance.
AGENT2026-04-03 20:04:27路 chat/helpdesk
Thank you so much for understanding.
Do you have any other concerns that I can help you with?
CUSTOMER2026-04-03 20:04:35路 chat/gorgias_chat
No thank uou
CUSTOMER2026-04-03 20:04:37路 chat/gorgias_chat
You
AGENT2026-04-03 20:05:03路 chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-04-03 20:05:34路 chat/helpdeskINTERNAL
hello, for refund ff up. Thanks
- 2287137NA
- related ticket : https://triangl.gorgias.com/app/ticket/214734225
AGENT2026-04-03 22:46:05路 chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/214734225