9,405 tickets1-100

Conversation with Tania Colagiacomo

Tania Colagiacomo · taniacolagiacomo@gmail.com · Gorgias #215774311

closed
Opened
8 Apr 2026, 23:05
Closed
8 Apr 2026, 23:43
Assignee
Unassigned
customer carerettrianglai_answeredai_handoverorder_change_requestchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-08 23:05:07· chat/gorgias_chat
    can i exchange for a different style and color [2026-04-08 23:05:08] [PUBLIC] [AGENT] [chat/rule] [RULE:71772] : Thanks for your message! I’ll transfer you to one of our Support Specialists who can help you with your order right away
  2. AI_AGENT2026-04-08 23:05:26· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. For exchanges involving a different style or color, our policy requires that you return the full set (both top and bottom). You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns). If you need help choosing the right size or fit, just let me know 💛
  3. CUSTOMER2026-04-08 23:06:09· chat/gorgias_chat
    thanks
  4. AI_AGENT2026-04-08 23:06:23· chat/api
    You're very welcome! I’m glad I could help 😊
  5. CUSTOMER2026-04-08 23:13:47· chat/gorgias_chat
    i created the exchange request .. E66B482889091 .... can you let me know if i did it properly and next steps
  6. AI_AGENT2026-04-08 23:14:04· chat/api
    To verify your exchange request E66B482889091 and provide the next steps, please authenticate your identity by using the verification button. This allows us to securely access your order details. Once your exchange request is approved, you will receive an email with return instructions. Please follow those instructions to ship your items. We will keep you updated on the next steps via email.
  7. AI_AGENT2026-04-08 23:14:31· chat/gorgias_chat
    Signed in successfully.
  8. AI_AGENT2026-04-08 23:14:57· chat/api
    Thank you for providing your exchange request number. The status and processing details of exchange requests are handled internally by the Returns Team. Once your exchange request is received and reviewed, you will get an email with the next steps, including return instructions. Processing typically takes 1–2 business days after receipt, and delivery usually takes 3–5 business days depending on location. Since I cannot verify the status directly, I will escalate your inquiry to the specialist team who can provide you with an update and further assistance.
  9. AGENT2026-04-08 23:15:16· chat/helpdesk
    Hi!
  10. CUSTOMER2026-04-08 23:15:24· chat/gorgias_chat
    hi there
  11. AGENT2026-04-08 23:15:39· chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  12. CUSTOMER2026-04-08 23:16:28· chat/gorgias_chat
    thank you can you see my previous questions above or do i have to resend?
  13. AGENT2026-04-08 23:16:41· chat/helpdesk
    All good. Can I have your order number, please?
  14. CUSTOMER2026-04-08 23:17:21· chat/gorgias_chat
    2300765na
  15. CUSTOMER2026-04-08 23:17:39· chat/gorgias_chat
    thats the orginal order. i just processed an exchange though
  16. AGENT2026-04-08 23:17:58· chat/helpdesk
    Thank you!
  17. AGENT2026-04-08 23:19:14· chat/helpdesk
    To confirm, you want to exchange the Sofi Candy to Mica Melon Stripe in XL top and L cheekiest bottom, correct?
  18. CUSTOMER2026-04-08 23:19:30· chat/gorgias_chat
    yes correct
  19. AGENT2026-04-08 23:20:25· chat/helpdesk
    Noted, Tania.
  20. AGENT2026-04-08 23:20:48· chat/helpdesk
    All good then. Kindly wait for the approval email from our Returns team within 48 hours.
  21. CUSTOMER2026-04-08 23:21:00· chat/gorgias_chat
    ok thank you
  22. AGENT2026-04-08 23:21:10· chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  23. CUSTOMER2026-04-08 23:21:42· chat/gorgias_chat
    i also want to do a return for another order i have but i tried proccessing twice and its not working.
  24. CUSTOMER2026-04-08 23:22:06· chat/gorgias_chat
    order number is 2305206NA
  25. AGENT2026-04-08 23:22:22· chat/helpdesk
    I'm sorry to hear that. What error are you getting?
  26. CUSTOMER2026-04-08 23:22:34· chat/gorgias_chat
    We couldn’t create your return We couldn’t process your request. It’s not you, it’s us.
  27. AGENT2026-04-08 23:22:59· chat/helpdesk
    Noted, Tania. Let me check this as well.
  28. AGENT2026-04-08 23:25:06· chat/helpdesk
    I tried and everything looks good on my end.
  29. AGENT2026-04-08 23:25:27· chat/helpdesk
    Would you like me to submit the refund request?
  30. CUSTOMER2026-04-08 23:26:22· chat/gorgias_chat
    yes please. i would like to return 3 bathing suits ... the maia in ebony black, the mica manca, and the melon stripe mica ... i will be keeping the dara in cookie
  31. CUSTOMER2026-04-08 23:26:45· chat/gorgias_chat
    black is so small on top i dont like the manca print and the melon stripe im getting with the exchange in my other order
  32. AGENT2026-04-08 23:27:30· chat/helpdesk
    Noted, Tania.
  33. AGENT2026-04-08 23:27:39· chat/helpdesk
    You're returning for a refund, correct?
  34. CUSTOMER2026-04-08 23:28:33· chat/gorgias_chat
    yes please
  35. AGENT2026-04-08 23:29:01· chat/helpdeskINTERNAL
    How about you keep the Mica and Dara for this order #2305206NA, and just return the Maia Ebony Black and Mica Manca for refund?
  36. AGENT2026-04-08 23:29:20· chat/helpdesk
    Then return your order for a refund as well? 2300765na
  37. CUSTOMER2026-04-08 23:29:47· chat/gorgias_chat
    yes correct
  38. CUSTOMER2026-04-08 23:30:00· chat/gorgias_chat
    oh wait
  39. AGENT2026-04-08 23:30:13· chat/helpdesk
    So no need to exchange the Sofi Candy to Mica Melon Stripe?
  40. CUSTOMER2026-04-08 23:30:21· chat/gorgias_chat
    no the 2300765 i would like to do an exchange for the mica melon
  41. AGENT2026-04-08 23:31:18· chat/helpdesk
    #2305206NA - return the Maia Ebony Black and Mica Manca for a refund #2300765NA - return the Sofi Candy for a refund Keep the Dara Cookie and Mica Melon Stripe
  42. AGENT2026-04-08 23:31:32· chat/helpdesk
    Does this sound okay with you?
  43. AGENT2026-04-08 23:32:33· chat/helpdesk
    Since the style and size you need for the exchange are the exact ones you currently have?
  44. CUSTOMER2026-04-08 23:32:43· chat/gorgias_chat
    no sorry for the confusion, #2305206NA - return the Maia Ebony Black and Mica Manca and Mica melon for a refund #2300765NA - exchange the Sofi Candy for a MICA melon stripe keep dara cookie
  45. CUSTOMER2026-04-08 23:33:16· chat/gorgias_chat
    the first order was paid with a differnt card bc my mom bought it for me as a gift. so i would like to do that exchange
  46. AGENT2026-04-08 23:34:07· chat/helpdesk
    Noted, Tania.
  47. AGENT2026-04-08 23:36:10· chat/helpdesk
    Kindly note that for exchange, we need to receive the item first before we send the new size.
  48. CUSTOMER2026-04-08 23:36:18· chat/gorgias_chat
    yes no problem
  49. AGENT2026-04-08 23:37:44· chat/helpdesk
    Alright.
  50. AGENT2026-04-08 23:39:13· chat/helpdesk
    I have submitted the return request for you. Please expect an email with your request ID number and another email within 24-48 hours for the status of your request.
  51. CUSTOMER2026-04-08 23:39:44· chat/gorgias_chat
    ok great thank you.
  52. AGENT2026-04-08 23:39:56· chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  53. CUSTOMER2026-04-08 23:39:57· chat/gorgias_chat
    will i get 2 emails one per order, or is all on one request
  54. AGENT2026-04-08 23:40:59· chat/helpdesk
    2 separate emails.
  55. CUSTOMER2026-04-08 23:41:12· chat/gorgias_chat
    ok thanks
  56. AGENT2026-04-08 23:42:10· chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
  57. CUSTOMER2026-04-08 23:42:25· chat/gorgias_chat
    perfect . thanks for your help
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