CUSTOMER2026-04-07 18:11:08· chat/gorgias_chat
What material is this? Is it the velvet black? I bought that 2 years ago and hope its the same quality🤗
AI_AGENT2026-04-07 18:11:25· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
The current "VINCA - EBONY BLACK Triangle Bikini Set" is made of 82% Nylon and 18% Spandex. Unfortunately, there is no information available about it being made from velvet black material or matching the material from two years ago. I will pass this over to our team so they can help you directly — they’ll join shortly.
AGENT2026-04-07 18:12:00· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
CUSTOMER2026-04-07 18:13:24· chat/gorgias_chat
Hello Lery 🤗 about the vinca black bikini. I bought 2 years ago the black vinca in a velvet material. Is it the same material?
AGENT2026-04-07 18:15:03· chat/helpdesk
May I clarify if you are referring to Vinca Ebony Black?
CUSTOMER2026-04-07 18:15:19· chat/gorgias_chat
Yes it is
AGENT2026-04-07 18:16:54· chat/helpdesk
Let me check that for you.
CUSTOMER2026-04-07 18:17:08· chat/gorgias_chat
Thank you
AGENT2026-04-07 18:19:29· chat/helpdesk
Just a moment, please.
AGENT2026-04-07 18:22:38· chat/helpdesk
Thanks for your patience.
AGENT2026-04-07 18:22:54· chat/helpdesk
Vinca Ebony Black is actually made from nylon spandex not velvet.
CUSTOMER2026-04-07 18:23:52· chat/gorgias_chat
Oh okay. I would like then to cancel my order 2310102NA
CUSTOMER2026-04-07 18:24:21· chat/gorgias_chat
I hoped it was the same as I bought two years ago
AGENT2026-04-07 18:24:23· chat/helpdesk
Can I also have the full name and email address used to create the order, please?
CUSTOMER2026-04-07 18:25:03· chat/gorgias_chat
Trine Scheele and my email is Trinescheele@gmail.com
AGENT2026-04-07 18:26:29· chat/helpdesk
Thank you.
AGENT2026-04-07 18:26:50· chat/helpdesk
For this case, I will send your details and request over to our Orders Team. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
CUSTOMER2026-04-07 18:27:45· chat/gorgias_chat
Thank you so much for your time and help 🤗
AGENT2026-04-07 18:28:24· chat/helpdesk
No worries. :) Is there anything else I can help you with?
CUSTOMER2026-04-07 18:28:45· chat/gorgias_chat
No thank you 🤗
AGENT2026-04-07 18:29:05· chat/helpdesk
You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
CUSTOMER2026-04-07 18:29:28· chat/gorgias_chat
You too 🤗💕
AGENT2026-04-07 18:30:07· chat/helpdeskINTERNAL
2310102NA
Trine Scheele | trinescheele@gmail.com
order cxlation request
"Oh okay. I would like then to cancel my order 2310102NA"
Reason: "I hoped it was the same as I bought two years ago"
AGENT2026-04-08 02:31:05· chat/helpdesk
Dear Trine,
Thank you for your recent order.
Unfortunately, your order #2310102NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon.
If you would like to return or exchange your order please let us know by sending an email to returns@triangl.com and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Bernadette