You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
Lily
Lastname:
Fowler
Email:
lilyelenafowler@icloud.com
Phone:
+13367050296
Ordernumber:
n/a
Body:
Hi Triangl Team,
I'm reaching out because the clasps on two of my bikini tops have
unfortunately broken. I don't have my order number handy at the
moment, but I was hoping you could help me look it up or let me
know what the next steps are for a repair or replacement.
I really love these suits and would love to be able to wear them
again. Is it possible to send them back to be fixed, or could you
send out a replacement pair of tops?
Please let me know what information you need from me (like the
email address used for the purchase) to get this started.
AGENT2026-04-02 08:40:30· email/helpdesk
Hi Lily,
Thanks so much for reaching out—we’re really sorry to hear about the issue with your bikini clasps, and we’d love to help get this sorted for you.
To locate your order and look into the best solution, could you please provide us with the following details:
1. Full Name of the person who placed the order:
2. Address (Shipping or Billing used upon purchase)
3. Email address used upon purchase:
4. Phone Number used upon purchase:
5. Style Name and Size of the damaged item/s:
Thank you and we look forward to hearing back!
Kindest,
Lynn xx
AGENT2026-04-09 08:45:45· email/helpdesk
Dear Lily,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the issue with your bikini clasps and wanted to kindly remind you that we’re awaiting your response to proceed further.
To locate your order and look into the best solution, could you please provide us with the following details:
1. Full Name of the person who placed the order:
2. Address (Shipping or Billing used upon purchase)
3. Email address used upon purchase:
4. Phone Number used upon purchase:
5. Style Name and Size of the damaged item/s:
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
Replies are sent through Open Doors, so they stay on the customer record.