31,243 tickets1-100

Re: 2296029NA

Stacy Gunter Ā· stacylynfox@gmail.com Ā· Gorgias #216189192

closed
Opened
11 Apr 2026, 14:34
Closed
18 Apr 2026, 06:24
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-11 14:34:36Ā· email/helpdesk
    Dear Stacy, Hope this email finds you well. We have received your Exchange Request #B540E12890308. We are eager to assist but unfortunately, the MICA - BLUE BLOSS SPP TOP you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2296029NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena
  2. AGENT2026-04-11 14:34:42Ā· email/helpdeskINTERNAL
    2296029NA / B540E12890308 / AOOS MICBLU2TOPSPP 19 / STABLU2BBOTS 30
  3. CUSTOMER2026-04-11 15:07:03Ā· email/email
    I am trying to place an order and add the shorts that go with and it's telling me that it can't apply the code with existing discounts.
  4. AGENT2026-04-11 15:29:14Ā· email/helpdeskINTERNAL
    Hi Returns, Concern - For ff up / FS code concern cx - When will the micacluee bloss shorts be back in stock Mica blue bloss shorts When will the mica blue bliss shorts be back in stock Mica blue bloss Small or medium Yes I want an s++ top, s bottom, s or m short The cheeky Okay I want to order it and I am doing an exchange but my code is only good for 48 hours. Is there any way I can try and wait to order on Monday? #B540E12890308 2296029NA Stacylynfox@gmail.com Mica - Blue Bloss Elli - Blue Bloss From LC - https://triangl.gorgias.com/app/ticket/216192019 Thanks.
  5. AGENT2026-04-11 15:46:47Ā· email/helpdesk
    Dear Stacy, Your concern was forwarded to us, and we are glad to assist you! The code to waive the shipping fee can’t be applied when there’s already a discount on the order. We suggest placing your order with all the items you’d like and proceeding with the shipping fee at checkout. Once done, we’d be more than happy to refund the shipping fee from your original order instead. If you need any help placing the order or have any other questions, feel free to let us know—we’re here to help! Kind regards, Gelou - Returns Team
  6. CUSTOMER2026-04-13 16:44:15Ā· email/email
    I have attached where I have placed a new order can I get the return information for my previous order can you just refund the shipping because I was not able to use the shipping code? Thank you!
  7. AGENT2026-04-14 08:18:19Ā· email/helpdesk
    Hi Stacy, Thank you for getting back to us and sharing your new Order #2314226NA. Upon checking, we can see that you already paid the shipping fee on your new purchase. We can no longer waive this with the unique free shipping code but we are happy to refund the shipping fee on your original order instead. We will process this together with your approved refund request once we receive your items back in our warehouse. Your return for Order #2296029NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: VINCA - ADAO L/S CHEEKY (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: B540E12890308 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  8. AGENT2026-04-14 08:18:21Ā· email/helpdeskINTERNAL
    2296029NA / B540E12890308
  9. AGENT2026-04-18 06:24:24Ā· email/helpdesk
    Hi Stacy, Thanks so much for sending this through. We’ll keep an eye on your returns and process your request as soon as the warehouse lets us know they’ve arrived. In the meantime, if there’s anything else we can help with, just let us know. Kindest, Joanna
  10. AGENT2026-04-18 06:24:39Ā· email/helpdeskINTERNAL
    ON-HOLD: RF&REP #2296029NA B540E12890308 TRACKING 9500112475076106334248
  11. AGENT2026-04-21 12:57:13Ā· email/helpdeskINTERNAL
    WH 4/20/2026 #2296029NA B540512890308 STACY GUNTER VINADATOPL 1 USPS9500112475076106334248 325999 4/21/2026 4/20/2026 #2296029NA B540512890308 STACY GUNTER VINADAABOTS 1 USPS9500112475076106334248 326000 4/21/2026
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