31,919 tickets1-100

Re: A shipment from order #2293279NA has been delivered

Sara Noguera 路 nogueracsara@gmail.com 路 Gorgias #217398195

closed
Opened
19 Apr 2026, 16:12
Closed
7 May 2026, 02:15
Assignee
Joanna - Returns Team
returnsreturns_snooze_48hrsreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-19 16:12:50路 email/email
    Hello, I received my bikini, but after the very first use, it completely shrunk! I'm wondering if I can get a credit or refund as this bikini is no longer usable?
  2. AGENT2026-04-21 02:08:18路 email/helpdesk
    Dear Sara, Thank you so much for reaching out鈥攁nd I鈥檓 really sorry to hear about your experience. I completely understand how disappointing it must be for your bikini to shrink after just one use, especially when you were excited to wear it. To help us look into this further, could you please provide full-view photos of the bikini set (top and bottom) laid flat, showing both the outer and inner sides? This will allow us to properly assess the issue and assist you with the best possible resolution. We appreciate your patience and look forward to assisting you further Kindest, Crystel
  3. AGENT2026-04-21 02:08:24路 email/helpdeskINTERNAL
    T2 - CLARIF 2293279NA
  4. AGENT2026-04-28 02:22:10路 email/helpdesk
    Dear Sara, I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding your reported bikini issue and wanted to kindly remind you that we鈥檙e awaiting your response to proceed further. To help us look into this further, could you please provide full-view photos of the bikini set (top and bottom) laid flat, showing both the outer and inner sides? This will allow us to properly assess the issue and assist you with the best possible resolution. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we鈥檒l be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna
  5. CUSTOMER2026-04-29 17:29:42路 email/email
    Hello, Thank you for the follow up - please see attached pictures. There is a significant difference in coverage on both the top and bottom to the point where it's not comfortable to wear anymore because it doesn't provide enough coverage after the shrinking.
  6. AGENT2026-04-29 22:01:09路 email/helpdesk
    Dear Sara, Thank you for sending this through! Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine-washed? Was the item used in a hot tub? How was the item dried and stored? Was the item used in activities (e.g., WATER SPORTS, etc.)? Can you briefly describe your activity when the damage occurred? Looking forward to your response! Kindest, Nikka
  7. CUSTOMER2026-04-30 01:34:43路 email/email
    The item was washed using cold water no soap and laid flat to dry. * Was the item washed using hot or cold water or was there any detergent or soap used? The item was not washed * Was the item machine-washed? The item was not used in a hot tub * Was the item used in a hot tub? The item was laid flat to dry and stored in a drawer once dry * How was the item dried and stored? No the item was not used in sporting activities * Was the item used in activities (e.g., WATER SPORTS, etc.)? * Can you briefly describe your activity when the damage occurred? The item was used for tanning, washed with cold water and laid flat to dry. The item appeared noticeably smaller after drying and once the item was dried I tried it on and there was significantly less coverage both on the top and bottom of the item.
  8. AGENT2026-04-30 02:24:34路 email/helpdesk
    Hi Sara, Thank you for your detailed response and for taking the time to walk us through how the item was cared for鈥攚e really appreciate it. We understand how frustrating it must have been to notice the change in fit and coverage after such careful handling, especially when the item was only used for tanning and not exposed to harsher conditions. While our returns policy typically covers 14 days from the delivery date, we want to make sure this situation is handled fairly. As a one-time exception, we鈥檙e happy to offer a replacement for the damaged item so we can help resolve this for you. That said, we kindly ask for your understanding that the replacement item will not be eligible for further exchanges or refunds, as it is being provided specifically to address this concern with the original product. You may choose an alternative style available on our website. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. Looking forward to your next email. Kindest, Joanna
  9. AGENT2026-04-30 02:25:14路 email/helpdeskINTERNAL
    OTE NON CX FA EX, 2293279NA, can change style Fabric: Shrink top: https://prnt.sc/hxAVSphwYBnd bots: https://prnt.sc/4vTpe4zcEI63
Replies are sent through Open Doors, so they stay on the customer record.