Re: Conversation with Kayla Perrone

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1. CUSTOMER2026-04-02 01:48:58· chat/gorgias_chat
   i ordered an xs mica top and the front is a half inch shorter in height than another xs mica top i have. i was expecting my new suit to be the same cut but it is too small
2. AI_AGENT2026-04-02 01:49:19· chat/api
   Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Regarding the XS Mica top you ordered, the difference in height you noticed compared to your previous XS might be due to a sizing update TRIANGL implemented in 2025. This update made the fits more true to size while keeping the silhouettes the same. You can check the updated Size Guide here for details: [https://triangl.com/pages/size-guide](https://triangl.com/pages/size-guide) If you'd like, I can connect you with one of our sizing experts to help confirm the best size for you or explore options.
3. CUSTOMER2026-04-02 01:50:20· chat/gorgias_chat
   the size guide is the same for both of them and i got my previous suit in march of 2025
4. AI_AGENT2026-04-02 01:50:46· chat/api
   Thanks for pointing that out! While the size guide may look the same for both suits, TRIANGL updated its sizing in 2025 to better align with standard international sizing. This means that even within the same size label, the fit can feel slightly different despite the silhouette remaining the same. I'd be happy to connect you with a sizing expert who can review your situation in detail and assist you in finding the best fit. Just let me know if you'd like me to arrange that for you!
5. CUSTOMER2026-04-02 01:51:19· chat/gorgias_chat
   representative
6. AI_AGENT2026-04-02 01:51:30· chat/api
   Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address if you'd like. The expected wait time for a response in chat is about 1 minute.
7. AGENT2026-04-02 01:51:59· chat/helpdesk
   Hi there! I’m Janis, and I’ll be helping you from here.
8. AGENT2026-04-02 01:53:00· chat/helpdesk
   Sorry to know about the XS top you've received. I will escalate this concern to our Returns Team for review and to further assist you. May I have your order number, email address, and may we request photos of your tops laid flat with the back showing, as well as the packaging (with the item code/sticker) it came with, please?
9. AGENT2026-04-02 01:54:56· chat/helpdesk
   I'm sorry, I just want to check up on you. Still online?
10. CUSTOMER2026-04-02 01:55:04· chat/gorgias_chat
    Hi! I just recieved an xsmall mica top from you guys and i was expecting it to be the same size as another xsmall mica top that i got last year. It is a half inch shorter in height than my other one and it doesnt fit becasue of it. i can send you a picture if needed
11. AGENT2026-04-02 01:55:44· chat/helpdesk
    Can you send the 2 photos, please? Can I also know the order number and email address? I will forward this to our Returns Team to further assist you.
12. CUSTOMER2026-04-02 01:56:21· chat/gorgias_chat
    Order #2301369NA, email is kmperrone@gmail.com
13. CUSTOMER2026-04-02 01:56:32· chat/gorgias_chat
    i will send the photos now
14. AGENT2026-04-02 01:56:37· chat/helpdesk
    Thanks, Kayla.
15. AGENT2026-04-02 01:58:31· chat/helpdesk
    I am sorry, I just want to see if you are still here. Still online?
16. CUSTOMER2026-04-02 01:58:40· chat/gorgias_chat
    yes
17. AGENT2026-04-02 01:59:23· chat/helpdesk
    Thanks, Kayla. I am sorry, I can't seem to open the photos. Can you send it in jpeg format, please?
18. AGENT2026-04-02 02:01:39· chat/helpdesk
    I'm sorry, are you still there?
19. CUSTOMER2026-04-02 02:01:44· chat/gorgias_chat
    yes one moment please
20. AGENT2026-04-02 02:01:56· chat/helpdesk
    Alright.
21. AGENT2026-04-02 02:04:01· chat/helpdesk
    I just want to check up on you. Still online?
22. CUSTOMER2026-04-02 02:04:28· chat/gorgias_chat
    yes im trying to get the photos
23. AGENT2026-04-02 02:04:54· chat/helpdesk
    Thanks, Kayla.
24. AGENT2026-04-02 02:08:15· chat/helpdesk
    I am sorry, I can't open the photo. No worries, Kayla. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.
25. AGENT2026-04-02 02:09:24· chat/helpdesk
    Would there be anything else I can assist you with?
26. AGENT2026-04-02 02:11:05· chat/helpdesk
    Rest assured that this has been escalated. Will there be anything else I can assist you with?
27. CUSTOMER2026-04-02 02:12:02· chat/gorgias_chat
    sorry it took so long
28. AGENT2026-04-02 02:12:41· chat/helpdesk
    No worries. Received the jpeg photo. I have forwarded this to our Returns Team. Please wait for their email. Is there anything I can further help you with?
29. CUSTOMER2026-04-02 02:13:28· chat/gorgias_chat
    so how can we figure this out?
30. AGENT2026-04-02 02:13:56· chat/helpdesk
    I have already escalated your concern, Kayla to our Returns Team and please wait for their email to further assist you.
31. AGENT2026-04-02 02:14:07· chat/helpdesk
    Would there be anything else I can assist you with?
32. AGENT2026-04-02 02:15:09· chat/helpdesk
    Looks like you're all set. If you have more questions, feel free to come back to Live Chat and we will gladly help you. Thank you so much and have a great day! xx
33. AGENT2026-04-02 02:15:17· chat/helpdeskINTERNAL
    Hi Returns, Concern - Mica XS top cx - i ordered an xs mica top and the front is a half inch shorter in height than another xs mica top i have. i was expecting my new suit to be the same cut but it is too small the size guide is the same for both of them and i got my previous suit in march of 2025 Hi! I just recieved an xsmall mica top from you guys and i was expecting it to be the same size as another xsmall mica top that i got last year. It is a half inch shorter in height than my other one and it doesnt fit becasue of it. i can send you a picture if needed Order #2301369NA, email is kmperrone@gmail.com i will send the photos now Photos provided Thanks.
34. CUSTOMER2026-04-02 02:17:56· chat/gorgias_chat
    no, thank you for your help
35. AGENT2026-04-03 13:11:54· chat/helpdesk
    Dear Kayla, Thank you for reaching out—and I’m really sorry to hear the new top didn’t fit as expected. I completely understand how disappointing that can be, especially when you were expecting the same cut as your previous MICA top. While both styles are part of our MICA collection, they are designed with different fabrics and constructions, which means they won’t fit identically—even in the same size. Key Differences: MICA – ADAO Made with 91% Recycled Polyethylene and 9% Spandex (lining: 82% Nylon, 18% Spandex). This fabric has a firmer feel with less stretch, which can result in a slightly shorter appearance and a more compact fit. MICA – JORCA Made with 89% Polyamide and 11% Spandex. This fabric is softer and stretchier, allowing for more flexibility and slightly more coverage. Because of these fabric and design differences, the two styles aren’t directly comparable in fit. In addition, we’ve made subtle refinements to our sizing over time, which may also contribute to the variation between your 2025 and 2026 pieces. That said, we’d love to help you find the perfect fit. You’re very welcome to: Exchange for a different size in the same style, or Exchange for a different style altogether (including a full set), depending on your preference and availability. Kindly note that for a style exchange, the new selection would need to be of the same value as your original order. Just let us know what you’d like to go with, and we’ll take care of the rest! Kindest, Crystel
36. AGENT2026-04-03 13:12:12· chat/helpdeskINTERNAL
    PENDING APPROVAL 2301369NA / CLARIFY REQ
37. CUSTOMER2026-04-08 22:28:28· email/email
    Thank you for your response. If I exchange my top for a small, will the section of the suit that I pointed out in the front be taller/wider?
38. AGENT2026-04-11 03:47:30· email/helpdeskINTERNAL
    Hi ladies! Kindly assist cx for sizing concern, thank you! "If I exchange my top for a small, will the section of the suit that I pointed out in the front be taller/wider?"
39. AGENT2026-04-11 04:03:34· email/helpdesk
    Hi Kayla, You’ve been endorsed to us by our Returns Team. Jenina here, and I’d be happy to assist you with sizing! To help us find your best fit, could you please provide the following measurements: • Bust: Measure around the fullest part of your chest (at nipple level) • Underbust: Measure snugly around your ribcage, just under your bust — where your bra band usually sits 📌 For the most accurate results, please ensure the measuring tape is sitting comfortably (not too tight or too loose), and if possible, wear a lightly padded (non-push-up) bra when taking your bust measurement. Additionally, could you let me know how the XS top fits you? Do you feel that you could size up in the band? Looking forward to your response! Kindest, Jenina xx
40. AGENT2026-04-12 04:03:46· email/helpdesk
    Hi Kayla, It has been a while since we've heard from you. In the meantime, we will mark this ticket as solved. If you believe that the ticket has not been resolved, please reply directly to this email to automatically reopen the ticket. TRIANGL x
41. CUSTOMER2026-04-12 20:21:33· email/email
    My bust is 34 inches and my under bust is 31 inches. Will I need bigger than a xs?
42. AGENT2026-04-12 20:29:21· email/helpdesk
    Hi there, Kayla Glad to hear from you. As for your measurements, you will fall an S top. Let us know your preferred size and will forward your concern back to the Returns Team. Thank you and looking forward to hearing from you. Kindest, Kelly xx
43. CUSTOMER2026-04-12 20:51:52· email/email
    Yes I think a small would work best! Will the front be taller than the xs?
44. AGENT2026-04-12 20:59:15· email/helpdesk
    Hey Kayla Thanks for the quick response. Yes, the central height for Small top In Mica is 10 cm while XS is 9 cm. Will forward your concern to the Returns Team to proceed with your request. Allow them to get back to you via email for further assistance. Should you need any further assistance, please do not hesitate to contact us. Kindest, Kelly xx
45. AGENT2026-04-12 21:01:54· email/helpdeskINTERNAL
    Hello, for your assistance. Thanks - needed an S top.
46. CUSTOMER2026-04-12 23:29:31· email/email
    Thank you for your reply, The x-small I originally received is only 8 cm. Was that one a mistake or are they all that size? Thank you!
47. AGENT2026-04-13 10:47:24· email/helpdesk
    Hi Kayla, Thank you for getting in touch! We’re sorry for any confusion regarding the sizing, and we appreciate you bringing this to our attention. To help us properly review and document your concern could you please send us at least 2 clear photos of the top (while laid flat) showing the central height measurement using a cloth tape measure? Once we receive the photos, we’ll be able to look into this further and assist you accordingly. We appreciate your cooperation and look forward to hearing from you soon. Kindest, Reena
48. AGENT2026-04-13 10:47:27· email/helpdeskINTERNAL
    -SA adv to ask for photos for assessment
49. AGENT2026-04-13 22:09:46· email/helpdesk
    Hi Kayla, Thank you for sending this through! There can sometimes be a slight measurement tolerance of around 1–3 cm due to factors such as fabric stretch,