Re: Conversation with ondekj@dunmoreschooldistrict.net

Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here if you'd like, and just so you know, the waiting time for a response in chat is about 1 minute.

Hi, I’m Lery, and I’ll be helping you from here. :)

I know how worried you must be that your order hasn't arrived yet. Let me see what I can do to help you.

Can I have your order number as well as the full name and email address on the order, please?

Thank you.

For this case, I will send your details and concern over to our Orders Team. Please expect an email update from our Orders Team from this point on up to 24-48 hours.

Thanks too for your understanding and patience.

Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2299330NA jenny ondek | ondek815@hotmail.com delivery issue "I have not recd my order Fed ex still has my package and I cannot sign further it digitally on fed ex site please do somthing"

Dear Jenny, Thank you for reaching out to us. Upon checking your order's shipment status, it shows that FedEx tried to deliver the parcel, but they were unable to and marked it as "Incorrect address" on April 22, 2026. Here's what we have in our database, which you initially used upon purchase: jenny ondek Soho Dog Designs 1522 Clay Ave Dunmore PA 18509 United States +1 570-335-6122 To make sure we have the accurate info, kindly fill in your correct and complete shipping address for us using the format below: Recipient's Name: Company Name: (if applicable) House/Street address: City: State/Region: Post Code: Country: Phone number: Please reply as soon as possible so we can arrange the redelivery. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. We look forward to your response! Kindest, Anna xx

Dear Jenny, Thank you for your message, and I completely understand your request. We’ve now reached out to FedEx to request that your package be delivered and left at your front porch as instructed. At this time, the request is subject to FedEx’s approval, and we’ll follow their standard delivery procedures. Please note that if the request is approved and the package is left without a signature, both TRIANGL and FedEx will not be liable for any lost or stolen packages after delivery. We’ll continue to monitor this for you, and please feel free to reach out if you have any other questions or concerns. Kindest, Bernadette x

Please monitor until delivered. #2299330NA | 518557361053 Per CX: Please tell them to drop it on our porch We live in a safe neighborhood..no one is going to take it Request #SFC33616603 created.

Hi Jenny, On behalf of my colleague Bernadette, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

Delivered Friday, 4/24/26 at 2:54 PM Signed for by: J.ENNYONDEK