Re: Conversation with Sanya Rana

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here as well, so they can reach you easily. The waiting time for a response in chat is about 1 minute.

Hi, I’m Lery, and I’ll be helping you from here. :)

Can I also have the full name and email address used to create the order, please?

Thank you.

To get the latest status of your order, I will relay your details to our Orders Team as this requires further checking. You may expect an email update from them within 24-48 hours.

Thanks for your patience.

Is there anything else I can help you with?

It usually takes 1-2 business days for us to process the order and then another 3-5 business days for delivery. There can be the occasional customs or courier delay which may affect your delivery time frame from time to time.

Do you have any more questions for me?

Sorry, are you still there?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2308132NA Sanya Rana | sanyarana4@gmail.com order ff-up "when will my order ship"

Dear Sanya, Thank you for reaching out to us. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. Your order #2308476NA was already endorsed to our shipper for dispatch and should be out soon. Please note that we are currently experiencing a temporary increase in order volume and this has caused some slight delays in dispatch. Rest assured, our team is working to process all orders as quickly as possible. As soon as the tracking report is available, you will receive a separate email with your tracking details so you can monitor the updates directly. Just be sure to check your spam/junk folders so as to not miss it. Your patience is highly appreciated. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Dear Sanya, I'm sorry for the order number mix-up in my message earlier. Please see the corrected message below: Thank you for reaching out to us. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. Your order #2308132NA was already endorsed to our shipper for dispatch and should be out soon. Please note that we are currently experiencing a temporary increase in order volume and this has caused some slight delays in dispatch. Rest assured, our team is working to process all orders as quickly as possible. As soon as the tracking report is available, you will receive a separate email with your tracking details so you can monitor the updates directly. Just be sure to check your spam/junk folders so as to not miss it. Your patience is highly appreciated. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Hi Sanya, Thank you for getting back to us. I'm afraid we cannot guarantee the delivery by early next week. But we’re working hard to get your order to you as quickly as possible we still want to set your expectations following our full delivery timeframe of 5 business days after dispatch to avoid disappointment. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Thank you for your understanding. Kindest, Jesselle X

2308132NA: Change address request New Shipping address: Sanya Rana 10470 Riverside Dr., Apt. 105 Toluca lake, CA 91602 Note: "i am going to coachcella so i was thinking it would be easier to have it shipped to my friend there need it by next week" RT https://triangl.gorgias.com/app/ticket/215779393

Dear Sanya, Thank you for your recent order. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. As much as we'd love to, your order #2308132NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon. Additionally, please note that we can only accommodate change address requests if it belongs to the same country and state. Due to system limitations, I'm afraid that we cannot grant this request as the new address that you have provided belongs to a different state. If you would like to return or exchange your order please let us know by sending an email to returns@triangl.com and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x