Re: New customer message on 15 April 2026 at 00:01

Hi Tamar, Thank you for your message. Just to clarify, when you mentioned “lower top from size XS to XXS,” could you please confirm what item you are referring to? In your approved exchange request, we only have one item listed: Returning: POPPY - TUTTI FRUTTI Top (XS) Exchanging for: POPPY - TUTTI FRUTTI Top (S) At the moment, your approved exchange is for a size change from XS to S, not XS to XXS or a different item. Regarding your request, we have already approved your exchange under Return Authorization (RA) Number: 2293353NAEX. Please note that we will need to receive your returned item first before we can proceed with sending out the replacement. Once we receive your return, your new parcel will be shipped to the original delivery address provided at the time of purchase. Kindly let us know if you meant a different item or if you would like to update our size request. Kindest, Joanna

2293353NA / 2293353NAEX

Dear Tamar, Thank you for confirimg that you are returning the POPPY - TUTTI FRUTTI NEOPRENE BALCONETTE BIKINI SET. Please let us know the following details: 1. Style Name + Top & Bottom Sizes you are returning: 2. Style Name + Top & Bottom Sizesyou wish to exchange for: Also, we have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. Kindest, Kiara

2293353NA / 2293353NAEX | APPROVED 4/15/26

Dear Tamar, Thanks for sending this through. We usually decline returns that are not shipped within 14 days of receiving your RA number. However, we want to make sure that you stay satisfied with your purchase so we are happy to grant you an exchange as a one-time exception. Please note that the new order is not eligible for another exchange/refund as this is an exception only. With this, we're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Dy

OTE EX / 2293353NA / 2293353NAEX NEW ORDER #2325823NA EX PROCESSED 5/2/2026 OTE - NOT ELIGIBLE FOR EX/RF TN: LX050209180IL SD: 5/01/26

Hi Tamar, You're most welcome! Should you need further assistance, don't hesitate to send us an email. We are always here to help! Kindest, Joanna