CUSTOMER2026-04-01 23:14:38· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Kristina
Lastname:
Borden
Email:
tina_borden@mac.com
Phone:
4156061682
Ordernumber:
Order #2305626NA
Body:
Hi! I just ordered this yesterday for my daughter who
lives in a different city as a gift. It's' an easter present and
I realize it's never going to make it to her on time as I'm
having it shipped to me first. Is it possible to change the
shipping address to the following?
Josie Borden
505 W 31st Street
Apt #708
Los Angeles, CA
90007
and it it's at all possible, could you say on a note - Happy
Easter, love the Easter Bunny?
let me know - sorry for the late request but I haven't receive
notice that this has already shipped so I'm hoping it's possible.
Thank you!
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AGENT2026-04-02 04:25:14· email/helpdesk
Dear Kristina,
Thank you for your recent order.
I understand that you wanted to change your shipping address. We can see that your order has already been endorsed to our shipper. We just don't happen to have the tracking number on hand at this time.
While we cannot guarantee the request will be approved, we would be happy to submit it to FedEx on your behalf. We will update you as soon as we receive their confirmation.
Please note that any changes are subject to FedEx’s approval. Additional charges may apply, and these would need to be settled directly with FedEx.
Kindly let us know if you would like us to proceed with submitting this request.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Bernadette
CUSTOMER2026-04-02 05:40:49· email/email
Hi Bernadette,
Yes please move forward with this request. Thank you so much for your help! And, if you could give me an idea of ETA I would appreciate it as this is an Easter gift. Thx again!
AGENT2026-04-02 08:14:13· email/helpdesk
Dear Kristina,
Thank you for reaching out to us! My name is Anna and I will be assisting you while Bernadette is currently offline.
We’ll forward your information to our fulfillment provider so the courier can update the delivery details.
For transparency, rerouting requests are handled entirely by FedEx and are subject to their local policies. In some cases, they may require additional time or apply a rerouting fee, which would need to be covered by the recipient via a personal FedEx account. As much as we'd love to, this also means we’re unable to guarantee the request will be approved, but we’ll absolutely do our best to support the process.
Here’s the updated address we will share with them:
Josie Borden
505 W 31st Street
Apt #708
Los Angeles, CA
90007
In the meantime, please keep your phone nearby in case the courier reaches out directly.
If you have any other questions about your order, feel free to reach out and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently.
Kindest,
Anna x
CUSTOMER2026-04-02 14:21:19· email/email
Thank you!
AGENT2026-04-02 14:50:15· email/helpdesk
Hi Tina,
On behalf of my colleague Anna, you are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X