Hi again!
I was out of town but if I ship it today will you be able to exchange it
still?
AGENT2026-04-24 10:30:08· email/helpdesk
Hi Ela,
Thank you for reaching out.
We kindly advise you to ship out your items within 48 hours and send us a snapshot of your return postage receipt, showing the tracking number and courier used, we can no longer accept your request if returned after this.
We look forward to your next email.
Kindest,
Kyla
AGENT2026-04-24 10:30:23· email/helpdeskINTERNAL
OTE EX 2276380NA / 2276380NAEX
POPBLU3TOPXL 37
RT https://triangl.gorgias.com/app/ticket/215778862
AGENT2026-05-01 10:25:19· email/helpdesk
Dear Ela,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding a snapshot of your return postage receipt, and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Gelou
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