Re: ORDER #2312968NA

Hi Caroline, Thank you for reaching out! We truly appreciate hearing from you and value your feedback. If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Crystel

PENDING APPROVAL 2312968NA / CLARIF REQ

Hi Caroline, Thank you for confirming your return request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ELLI - SERT Terry Towelling Short S MAIA - SERT Terry Towelling Scoop Bikini Set Top S / Bottom M Normal (Send the shorts and full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2312968NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

RF 2312968NA / 2312968NARF APPROVED 4/19/2026

WH: 4/29/2026 #2312968NA 2312968NARF CAROLINE SAVAGE N/A 1 USPS9534615012626111440663 Elli Sert Terry S 328664 4/30/2026 4/29/2026 #2312968NA 2312968NARF CAROLINE SAVAGE N/A 1 USPS9534615012626111440663 MAIA SERT TERRY S 328665 4/30/2026 4/29/2026 #2312968NA 2312968NARF CAROLINE SAVAGE N/A 1 USPS9534615012626111440663 SERT BOT M 328666 4/30/2026