Re: Order #2306222NA

Dear Morgan, Thank you so much for reaching out, and I’m sorry for the delay in receiving your tracking details. I completely understand your concern. I’ve checked your order #2306222NA and can confirm it’s currently being prepared for dispatch. It hasn’t shipped just yet, which is why tracking information hasn’t been sent. Processing takes 1–2 business days, and shipping typically takes 2-3 business days after that. At the moment, we’re experiencing a temporary increase in order volume, which may cause slight delays in dispatch. Please rest assured that your order is being processed and will ship as soon as possible. Once your order has shipped, you’ll receive a separate email with your tracking details. Please also check your Spam or Junk folder, just in case. We appreciate your patience! If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Morgan, We're pleased to inform you that your order #2306222NA has been shipped. Please find your tracking details below: Order Number: #2306222NA Tracking Number: 519782127732 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=519782127732 I’d like to reassure you that your swimwear is shipped from Hong Kong, which is noted in our FAQ, and the tracking you’re seeing reflects this origin. While it may appear inactive at the moment, updates can sometimes take a bit of time to reflect on the FedEx website. We kindly ask for your patience as their system continues to update, once there is movement, it should refresh automatically. Regarding the delivery, FedEx does require a signature in many cases as a security measure. This helps protect your package from being lost or stolen, which is especially important for valuable shipments. That said, if you prefer to have the package delivered without a signature and are comfortable with the risk, we can certainly try to submit a request to FedEx on your behalf. You would just need to let us know where you’d like the driver to leave the package (for example, front door, porch, etc.), and we will forward this request for their approval. While we cannot guarantee approval, we’ll do our best to assist you. Please let us know how you’d like to proceed, and we’ll be happy to help further. Kindest, Bernadette x